IT Support Technician

REPORTS TO:

IT Director

Full-time

Kalamazoo, MI - on-site

$22 -$30 hourly depending on experience

The DeNooyer Automotive Family is seeking a Desktop Support Technician for a full-time position to support our staff.

• Must have strong technical knowledge of Windows 10/11 as well as iOS devices as well as other general office hardware (printers, scanners, networking equipment)
• Intermediate knowledge of Microsoft Office 365 products preferred
• Ability to read, speak and write English in order to fulfill job functions in an understandable way
• Excellent oral and written communication skills
• Effective organizational skills and time management
• Willingness to learn new technologies as needed
• Operate effectively under minimal supervision
• High school diploma
• High level of optimism, positivity, and professionalism

• Provide technical software, hardware and network problem resolution to all end user computer and peripheral equipment on domain
• Provide technical support by performing installation, repair, and preventative maintenance of personal computer and related software/hardware
• Troubleshoot software and hardware failures and identifies network problems when related to personal desktop computers
• Deliver technical customer support over the phone or at desk side
• Identify, evaluate and solve end-user workstation problems; support and train end-users in a wide range of software applications as needed; read, understand and apply complex technical information; master new computer technology; demonstrate sensitivity to, and respect for a diverse population
• Clearly communicate technical solutions in a user-friendly, professional manner to end user
• Participate in new application and hardware rollouts, testing and special projects as needed
• Works on assignments that are moderately complex in nature. Interacts daily with supervisor, peer groups, and customers
• Assist with data entry, data cleanup, and data validation in dealership systems (e.g., CRM, DMS, inventory systems).
• Support the IT Director in maintaining data accuracy and consistency across platforms.
• Help manage user access, permissions, and security policies for data‑driven applications.

• Must maintain a professional image and positively represent DeNooyer Automotive
• Relate positively with diverse groups of people (customers and staff)
• All other duties as assigned

• Must be able to sit at a computer in an office setting for several hours at a time
• Ability to move within different departments at the dealership
• Ability to work a flexible schedule, including evenings, weekends, and holidays

DeNooyer Automotive offers services and employment opportunities without regard to race, color, religion, national origin, sex, age, height, weight, marital status, disability, veteran status, citizenship, or any other legally protected characteristic.