Implementation Specialist; EHR

Contract | ~3 months | 40 hrs/week | Hybrid (50% onsite / 50% remote)

Start: Late February - Early March

We’re partnering with a healthcare organization to support a fast-paced EHR rollout, and we’re looking for a Healthcare Implementation Specialist who enjoys being hands-on, working directly with end users, and helping teams succeed during go-live.

This role is ideal for someone who thrives in dynamic environments, communicates clearly with non-technical users, and has prior exposure to EHR deployments (Epic, Cerner, or similar systems).

What You’ll Do

• Lead and support end-user training for clinical and operational staff (job-specific workflows)
• Help align day-to-day workflows with system capabilities, including patient lifecycle processes (admissions, discharge, onboarding/offboarding)
• Coordinate and support UAT activities, including test execution and validation of fixes
• Perform go-live readiness checks and workflow validation
• Triage issues in real time, document steps to reproduce, and escalate defects to technical teams
• Deliver first-line troubleshooting and FAQ-style support during and after go-live
• Communicate clearly with stakeholders, gather feedback, and help drive adoption
• Collaborate across markets to share best practices, playbooks, and recurring issue patterns

What We’re Looking For

• 2–4 years of experience supporting healthcare IT implementations, ideally EHR rollouts
• Prior exposure to Epic, Cerner, or similar EHR systems
• Understanding of clinical workflows and how patient data moves through systems
• High-level familiarity with revenue cycle concepts and downstream billing impacts
• Experience supporting training, change adoption, and frontline users during go-live
• Experience coordinating or supporting UAT and workflow validation
• Excellent communication skills — calm, clear, and effective with non-technical users
• U.S. work authorization (compliance requirement)
• Engagement type: Contract (with potential extension or conversion to full-time)
• Duration: ~3 months
• Availability: 40 hours per week preferred
• Work style: ~50% remote / 50% onsite (market-based support)