SFDC and Commercial Operations Manager

• Design, establish, and implement structured outreach, touchpoint, and training frameworks that drive consistent and effective  (SFDC) engagement across the global sales organization.
• Enable a streamlined and efficient customer buyer journey through standardized Salesforce usage and best‑practice adoption.
• Develop and deliver scalable training materials, programs, and learning approaches to support the ongoing development of global sales teams.
• Collaborate closely with Salesforce subject matter experts in Europe and Asia to deliver coaching, training, and train‑the‑trainer initiatives.
• Monitor adoption and adherence to Salesforce frameworks, analyzing usage and performance data to provide actionable insights.
• Drive continuous improvement in sales effectiveness by identifying gaps, recommending enhancements, and reinforcing best practices.
• Maintain account/contact/lead assignments to sales team members starting at record creation and running throughout the customer life cycle.

• Design, build, and maintain dashboards and reports that deliver actionable insights for sales, marketing, and executive stakeholders.
• Ensure reporting aligns with strategic business objectives and defined key performance indicators (KPIs).
• Monitor data accuracy, consistency, and integrity across reports and dashboards. This includes data cleanup, removing duplicates, identifying errors, etc.
• Update and evolve visualizations as business needs, priorities, and metrics change.
• Partner with cross‑functional teams to understand reporting requirements and translate them into effective analytics solutions.

• Oversee the management of the organization’s sales pipelines to ensure visibility, accuracy, and timely progression of all opportunities.
• Partner closely with sales leadership to review pipeline health and forecast accuracy.
• Identify pipeline gaps and risks and initiate targeted improvement actions to strengthen coverage and velocity.
• Support the achievement of sales goals by enabling data‑driven decision‑making and proactive pipeline management.

• Identify opportunities to streamline and optimize business processes through automation.
• Collaborate with internal stakeholders to design and implement automated solutions that improve efficiency and scalability.
• Develop, configure, and maintain automated process flows, Process Builder, and workflow rules within Salesforce (SFDC).
• Lead and support project work involving cross‑functional stakeholders, including IS, Finance, Sales, Customer Experience, R&D, and Marketing.
• Engage and manage third‑party Salesforce consultants as needed to support delivery and implementation objectives.
• Ensure automation solutions align with business requirements, governance standards, and best practices.

Required

• Preferred bachelor's degree or equivalent or 7-10 years of professional experience with minimum of 3 years’ experience in Sales Ops, CE, or SFE roles.
• Hands-on experience with Salesforce CRM;
  Salesforce Certified Platform Administrator required
• Proficiency in Power BI and advanced Excel; experience with data loaders required
• Ability to design and document process flows using Visio or Power Point
• Strong understanding of SFDC architecture, data modeling, and system best practices
• Experience in Sales Operations, Commercial Excellence, or SFE roles
• Solid ERP and business acumen with a customer-focused mindset
• Strong analytical and problem-solving skills with demonstrated impact
• Excellent communication and stakeholder management skills
• Proven success managing a Salesforce environment, driving process improvements, and delivering measurable business results
• Working knowledge of SQL and Grid Mate
• Experience with the marketing automation platform Hub Spot
• Experience integrating Docu Sign with Salesforce
• Salesforce Certified Platform Foundations and/or Agent Blazer Champion credentials

• Occasional opportunities to travel, including internationally, for sales meetings

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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