Business Analyst - Client Centric Team; Kalamazoo, MI

At Greenleaf Trust N.A., our teams are dedicated to providing the highest level of comprehensive wealth management services, trust administration and retirement plan services. We adhere to the highest standards of fiduciary excellence while providing customized solutions and highly personal service to our clients.

Partners with leadership to model a culture of innovation, positive communication, and division efficiencies. Responsible for system/application administration and management with the business process requirements, as well as the implementation of strategic and tactical software related client service and wealth management. Will liaise with vendors, Business Information Services (BIS), and other business units for continual analysis of application usage with the focus on adding value to all business processes.

Will also identify and articulate issues with current systems and processes and have a clear understanding of the impact of changes to the process. Leads discussions, project meetings and trainings with key stakeholders to ensure smooth transitions.

• Gain in-depth understanding of division business strategy, processes, and services.
• Serve as the primary CCT systems administrator by maintaining and supporting all software applications assigned.
• Maintain a current knowledge of business operations and all software applications assigned.
• Address system/application issues with key stakeholders, including leadership, development teams, BIS, and end users.
• Benchmark industry leading client service and wealth management systems/applications to identify improvement opportunities.
• Drive the strategic decision-making process related to client service and wealth management systems/applications, along with BIS, to identify gaps and enhancement opportunities.
• Assists in the analysis, design, and development of a roadmap and implementation plan based upon a current vs. future state in a cohesive technology architecture viewpoint.
• Partner with leadership and the BIS data management team members to review and analyze the effectiveness and efficiency of existing business processes and applications, map data used within processes and applications and develop strategies for improving processes to further leverage existing applications and data.
• Support team leads and others in collaboration, communication, and facilitation of change.
• Support and facilitate the testing/implementation of new and existing software applications under development or consideration.
• Facilitate and maintain documentation on processes, policies, and application configuration for proper compliance posture.
• Facilitate and adhere to application change management procedures.
• Facilitate the training and onboarding as well as assist the training team in delivering end user training.
• Keep well-informed of new application features and functionality and proactively provide recommendations for process improvements to users.
• Support existing interfaces and reports.
• Provide communication to affected users on upcoming changes such as release notes, patch notifications or upgrades and outages.
• Troubleshoot system issues and manage helpdesk tickets according to the BIS service standards for all systems/applications assigned.
• Set up and maintain user logins and password reset requests for all systems/applications assigned.
• Review invoices for accuracy prior to processing for all systems/applications assigned.
• Serve as subject matter expert (SME) on specified divisional projects.
• All other duties as assigned

Greenleaf Trust is committed to diversity, equity, and inclusion, both within the organization itself, and the communities in which we serve. We continue to seek opportunities to give back and serve, work to ensure our actions are better and more inclusive and to provide opportunities for our team members to uphold the same expectations.

Employees are required to comply with all information and physical security policies and procedures. Recurring training in information and physical security policies will be provided throughout your period of…