Instructional Technology Specialist

Please see Special Instructions for more details. General Summary

Develops and delivers training and provides support to instructors on the use of instructional technology.

• Responds to instructional technology support requests. Analyzes support requests to identify trends, improve end user documentation and support procedures.
• Prepares, reviews and publishes training and self-help documents for end users.
• Develops and implements procedures governing faculty technology center support activities.
• Monitors equipment maintenance. Ensures hardware, software and peripherals in the faculty technology center are maintained and secure.
• Stays current with emerging trends in instructional technology. Makes recommendations to keep hardware and software standards current.
• Collaborates with the help desk to improve institutional knowledge base and resolution response times.
• Hires, trains, evaluates and supervises student employees.

• Bachelor’s degree in related field from an accredited institution, or equivalent combination of education and experience.
• One years’ relevant experience.
• Strong interpersonal, written and verbal communication skills.
• Excellent organizational skills and multitasking ability.
• Proficiency in word processing, spreadsheet and creative software applications.

• Previous Experience in D2L Brightspace.

• External applicants should use the WMU – Application.
• Internal applicants should use the WMU – Internal Application.

• Terminal Appointment ends 1/31/2027 with a potential for renewal.
• Western Michigan University offers generous benefits to its employees including health, dental, vision, life and disability insurance, retirement, and tuition discount for the employee and tuition remission for eligible dependents. To access information about the specific benefits available for this position, go to: https://(Use the "Apply for this Job" box below).-staff

• Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.
• Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.

Required fields are indicated with an asterisk (*).

• * Do you have a bachelor's degree in a related field from an accredited institution, or equivalent combination of education and experience?
  • Yes
  • No
• * Do you have one year of relevant experience?
  • Yes
  • No
• * Do you have strong interpersonal, written, and verbal communication skills?
  • Yes
  • No
• * Do you have excellent organizational skills and multitasking ability?
  • Yes
  • No
• * Do you have proficiency in word processing, spreadsheet and creative software applications?
  • Yes
  • No
• * Do you have previous experience in D2L Brightspace?
  • Yes
  • No

Required Documents

• Resume
• Cover Letter
• List of References

Optional Documents

• Other

WMU is an Equal Opportunity/Affirmative Action Employer. Minorities, women, veterans, individuals with disabilities and all other qualified individuals are encouraged to apply.