ERP Technical Support Engineer Infor CSI; SyteLine

ERP Technical Support Engineer Infor CSI (Syte Line) Who we are looking for

We’re seeking an ERP Technical Support Engineer to support our Infor Cloud Suite Industrial (CSI) ERP System. This role will support all technical aspects of our ERP ecosystem, including sites where Infor CSI is implemented and implementation of new sites. This role will develop, test, and support technical solutions to ensure that business goals are met. This role will interact and collaborate with many team members to deliver the proper ERP services using voice of customer.

Typical interactions include power users, functional leads, project managers, technical and support team.

• Deliver ERP system solutions to meet our business goals (solutions typically span system & security configurations, reporting, Data Views, DO, Data Lake, Forms, document & label printing/scanning, integrations, data loads, data synchronization, disaster recovery & business continuity, etc.)
  • Understand and analyze all business requirements, i.e. functional, performance, availability, security, etc.
  • Design ERP system solutions to meet requirements; participate in design reviews
  • Configure and develop system solutions per design specifications, participate in code/configuration reviews
  • Perform and assist in all required testing and remediation (unit, integration, system, user acceptance, etc.) to meet requirements
  • Develop proper deployment packages to be deployed to appropriate target systems (within guidelines of segregation of duties)
• Provide proper ERP support, training, and maintenance:
  • Provide ERP-related support (mainly Tier 3, but Tier 1 & 2 as necessary) for deployed solutions; provide proper troubleshooting to resolve complex issues to keep our business optimally running, keeping collaborators informed with regular status updates as needed
  • Ensure proper monitoring and alerting for ERP related solutions
  • Create and maintain system documentation/user guides; deliver training as needed
  • Perform regular system updates & patching, where applicable
  • Ensure data quality and integrity
  • Identify, contribute, and implement continuous improvement opportunities, including system optimization, processes, and self-performance
  • Collaborate, mentor, and work with other teams to ensure all work is done with a systems approach and a one team mentality
  • Finish the proper documentation, i.e. design, configurations, ticketing, work updates
  • Provide timely and accurate estimates to complete work and updates on status of work
  • Deliver all work within service level agreements/commitment goals and quality goals, following all company processes and policies
  • Automate work via scripting and other methods
• Travel to Re:
  
  Build sites, as needed
• Other tasks, as assigned

• Solid experience and demonstrated success with Infor Cloud Suite Industrial (CSI) and related technologies, including, but not limited to:
  • CSI System Administration, Infor OS, multi-tenant SaaS CSI & prior Syteline 10
  • Enhancements, Customizations, Implementations
  • CSI Mongoose development, integration/APIs/ION, Forms development, Workflows
  • Reporting, Infor Data Views, Infor Data Lake, IDOs, underlying data and structure, data warehouse, SQL, environment cloning
  • Microsoft .NET, SQL Server
  • Web Development ASP.NET/MVC, Web Services/WEB APIs, HTML, JavaScript and jQuery
  • Strong working knowledge of the business processes (finance, purchasing, manufacturing, etc.) supported by CSI
• Solid experience and demonstrated success with delivering solutions to end users using industry guidelines:
  • Analysis, design, development/configuration, testing, and support
  • Agile/Scrum
  • Structured deployment across non-Production and Production environments
  • UI/UX best practices, especially across stationary and mobile computing devices (like using responsive design)
• Deep experience and ability to effectively work with both end users (non-technical) and technical team members
• Working knowledge and demonstration of security protocols
• Demonstrated ability to learn new technologies and apply quickly in a beneficial way

• Microsoft Power Platform and Power BI
• Basic networking
• ITIL processes
• Ma…