IT Senior Program Manager

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry‑leading outsourcing services and automation. With our industry‑specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one‑time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.

NTT DATA's Client is seeking a highly motivated IT Senior Program Manager with strong technical expertise and executive‑level leadership communication skills to deliver customer experience for our global Healthcare Devices/Life Sciences clients, based out of Kalamazoo, MI. This Program Manager is a strategic leader and trusted partner to executive stakeholders, capable of navigating highly complex customer environments and driving alignment across global, cross‑functional teams.

The Senior Program Manager will lead large‑scale customer‑driven solutions. The ideal candidate is customer‑obsessed, highly analytical, and excels at bringing structure to ambiguity while also driving measurable improvements in customer experience and business outcomes.

• Partner with business stakeholders and cross‑functional teams – Manufacturing, Distribution, Finance, IT infrastructure across geographies to integrate multiple systems to create robust supply chain operations.
• Define application program scope, goals and deliverables; incorporate input from cross‑functional team members and communicate to senior stakeholders.
• Create, maintain, and drive schedule by monitoring progress, coordinating activities, and resolving problems. Implement, manage, and communicate program changes.
• Actively assess program health, utilize technical, managerial, and leadership skills to keep program velocity on track. Understand and exercise escalation process both internally and externally to ensure high quality, on‑time delivery.
• Lead complex technology partnerships with external vendors, integrate external teams and results into critical path and manage deliverables against SOWs.
• Work closely with workstream owners and dependent teams in defining the vision and ensuring the team is doing the right thing for the acquisition entity.
• Prioritize team activities, lead decision‑making process, and make appropriate commitments to dependent teams and stakeholders.
• Proactively identify and manage program risk; apply sound engineering problem‑solving techniques and innovative mitigation plans to deliver excellence.
• Lead design control activity, including but not limited to requirements, risk analysis, verification and validation protocols and reports, design transfer.
• Lead process improvement as required to deliver scope of work assigned.
• Support Quality Assurance and Regulatory Affairs during relevant GxP Application validation processes.
• Assist in management of headcount, budget, and purchasing activities.
• Present project updates to senior‑level stakeholders, welcoming feedback and implementing/driving changes quickly.
• Build and execute operational and technical project plans, facilitate all project gate reviews, utilize PPM tool and effectively escalate issues to meet the project milestones/goals.
• Demonstrate high adaptability and flexibility to take responsibility to support new projects that have priority and as communicated.

• Bachelor's degree in IT, Business Administration, Computer Science or related fields.
• Minimum 15 years work experience as a Project Manager.
• Minimum 3 years as a Program Manager.
• Minimum 3 years in Pharma/Life Science industry.
• Have PMP or relevant Project Management certifications.

• Program Management experience…