Technical support in infrastructure Kalamazoo, MI ON SITE

Responsibilities

• Assists in investigating and resolving complex installations and maintenance matters of significance.
• Provides on-site field support to customers including installation, servicing, and repairing systems and equipment; verifies and approves operational quality of system equipment.
• Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
• Instructs customers in the operation and maintenance of systems/equipment.
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing, and troubleshooting.
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
• Performs analysis and prepares reports on system problem trends and issues.

• 3+ years of relevant work experience.
• Ticket and asset management.
• Strong hardware/software installation, support, and troubleshooting.
• Windows XP, 10, and 11 experience.
• Mac OS and iOS support.
• Network printer, HP configuration, consumable swaps, and moves.
• Experience with Active Directory, MS Office, phone security, OS365.
• Networking troubleshooting and support.
• Support skills for VPN connectivity and security.
• Configuring new PCs/notebooks via imaging, SCCM, and standalone.
• Remote install software/hardware and support.
• Knowledge of basic networking concepts and Hands & Eyes support.
• Can lift and carry up to 40 lbs.

• High school or G.E.D.
• Lenovo or other vendor certifications.
• CompTIA A+, Network+, Security+ (preferred but not required).
• Apple training (preferred but not required).

• Office environment.
• Walk-up kiosk, vending and lock network printers.
• Data center or telco closet.
• May require weekend work for critical and high priority support only.
• Will require shift work/on-call coverage.

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note:

DXC will respond only to requests for accommodations due to a disability.