IT Support Analyst

Please see Special Instructions for more details.

• Please apply online c.edu
• Position will remain open until filled. Priority will be given to applications that are received prior to May 21, 2026.

Posting Number: P

Job Title:

IT Support Analyst

Location:

Arcadia Commons Campus

Full-Time/Part-Time:
Full Time

Pay Rate:
Minimum salary is $46,939 per year. Starting salary will be based on education and relevant years of experience exceeding the minimum requirements.

Position Type:
Staff

Department:
Computer Lab

Job Summary:

Do you possess current and extensive computer information technology skills? Do you like problem solving and helping to support people with their technology needs? If so,
Kalamazoo Valley Community College may have the perfect opportunity for you.

About Us
:
Kalamazoo Valley Community College is a comprehensive, fully accredited, public, two-year college in Kalamazoo, MI. We offer associate degrees in more than 60 areas of study and 50 certificate programs. Kalamazoo Valley Community College creates innovative and equitable opportunities that empower all to learn, grow, and thrive. We offer a superior work environment where we seek to support employees’ ambitions and their desire to achieve and maintain a healthy work/life balance.

We also offer numerous benefits, including the following:

• Health Insurance
• Vision Insurance
• Life Insurance
• Generous paid time off (vacation, sick, business)
• Paid holidays
• State retirement plan or alternative pension options
• Paid tuition for Kalamazoo Valley courses
• Use of onsite fitness center and swimming pool

About the Opportunity
: Kalamazoo Valley Community College is seeking candidates who can provide computer, printer, audio/visual and other support to students, faculty and staff at the Arcadia Commons Campus (ACC) and the Bronson Healthy Living Campus (BHLC). These are our downtown Kalamazoo campuses and include Anna Whitten Hall, The Kalamazoo Valley Museum, the Center for New Media, the Culinary and Allied Health building and the Food Innovation Center.

An additional responsibility of all persons assigned to this job title is to support the instructional mission of the institution and to promote positive student and customer relations.

Characteristic Duties and Responsibilities
:

• Install new computer hardware and software for administrative and instructional use; upgrade existing installations, and support their use by faculty, staff and students.
• Install, program, support and troubleshoot classroom audio/visual systems and software. Monitor the audio/visual request system and deliver equipment.
• Install, support, troubleshoot and repair printers and copiers including their connections to network print servers and the m.
• Provide lead technical support for systems in the Kalamazoo Valley Museum, including the planetarium, Mary Jane Stryker Theater, history gallery, science gallery, point of sale system, collections database and temporary exhibits.
• Provide lead technical support for systems at the CAH building including point of sale system, demonstration kitchen/classroom and the simulation environment.
• Install, program and support the computer classrooms and lab at the ACC; provide direct student support in the lab.
• Install, support and troubleshoot video surveillance systems; install, support and troubleshoot the door access control/m.
• Wire network connections for computers and other devices connected to the network. Provide network communication closet punch down block wiring and field terminations.
• Install, monitor and adjust equipment and settings for the wireless networks.
• Install and support phone devices at ACC and BHLC.

Needed Skills
:

• Skill in diagnosing and correcting software, hardware, network and printer issues.
• Skill in training, tutoring and assisting others.
• Skill in oral and written communications.
• Skill in maintaining inventory and records.
• Skill in time management and organization.

Minimum Qualifications:

• Appropriate education, training, experience and talents are requirements. An example of this would be an associate degree in computer information systems or a related field and one year of related experience.
• Must have a valid driver’s license and the ability to travel between Kalamazoo Valley Community College campuses.

Preferred Qualifications and

Experience:

• Knowledge of JAMF and MECM is strongly desired.

Physical Demands: Sitting, standing, walking, lifting, carrying, bending, reaching, pushing, and pulling.

Work Hours: Monday - Friday, 8:00am - 5:00pm, hours may vary.

Posting Date: 05/07/2026

Closing Date:

Special Instructions to Applicants:

• Please apply online c.edu
• Position will remain open until filled. Priority will be given to applications that are received prior to May 21, 2026.

EEO Statement
:
As an employer, Kalamazoo Valley encourages, welcomes, and fosters differences because we believe that diversity makes us great. It is the policy of Kalamazoo Valley Community College not to discriminate on the basis of race (including traits associated with race such as hair texture and…