Implementation Engineer

The Implementation Engineer will execute technical planning, architecture, and implementation of on-premise communications solutions that result in a successful deployment within the customer environment. In this role you will plan, architect, install, configure, test, and validate Vocera communications solutions; this includes supporting business process workshops to collaborate on design of communications workflow, configuring the Vocera database, installing the system software, and performing end-to-end system testing

What you will do:

• Integrate the Vocera solution with external systems (such as phone systems, nurse call systems, physiological monitoring systems, EHR systems, and messaging middleware)
• Transfer knowledge to our customer’s technical staff to enable them to successfully maintain Vocera solutions -- Train the customer system administrator and help desk staff
• Create test plans, troubleshoot customer environments, and optimize the performance of the Vocera system
• Collaborate with clinical leads to assist in the collection of workflow requirements and architect a database to meet clinical and technical requirements
• Coordinate activities effectively with internal cross functional teams
• Effectively communicate project status to stakeholders in a timely, consistent, and clear manner
• Observe security measures to safeguard information against accidental or unauthorized damage, modification or disclosure.
• Protect the security of medical or sensitive records to preserve their confidentiality

What you need:

Required

• Bachelors in Computer Science or related technical field
• Demonstrated ability to troubleshoot networking issues

Preferred:

• Minimum 2 years experience supporting infrastructures associated with creating and supporting modern virtualized data centers
• Experience with monitoring tools such as Nagios Zabbix, and Configuration management tools like Ansible or similar is a plus
• Experience with TCP/IP networking & security fundamentals as well as network load balancers (Citrix ADC / Net Scaler or F5 Big IP)
• Demonstrated understanding of structured implementation methodologies, with an emphasis on end-to-end testing of complex systems
• Prior experience integrating nurse call and/or patient monitoring systems
• Ability to deploy technology in the healthcare market is highly desired

United States of America Pay Ranges:

• USN
  : $69,500 - $110,900 USD Annual
• US5
  : $73,000 - $116,400 USD Annual
• US10
  : $76,500 - $122,000 USD Annual
• US15
  : $79,900 - $127,500 USD Annual
• US20
  : $83,400 - $133,100 USD Annual
• US30
  : $90,400 - $144,200 USD Annual

View the U.S. work location and transparency guide to find the pay range for your location.