Regional Palliative Practice Manager

Job Summary :
The Regional Practice Manager is responsible for leading the daily operations of the palliative care team, including Nurse Practitioners, Registered Nurses, and Medical Assistants. This role supports high-quality, patient-centered care by creation, implementation, and monitoring of efficient workflows, strong team engagement, effective collaboration with hospice teams, and strong relationships with community partners. The Practice Manager works closely with all practice managers in the Palliative program to ensure alignment, consistency, and collaboration across regions, while supporting consistent achievement of operational and clinical key performance indicators.

• Responsible for creating a regional work environment such that the clinicians can succeed in delivering high-quality care and financial metrics are met.
• Oversees day-to-day practice operations for the palliative care team, ensuring timely, coordinated, and compassionate patient care.
• Provides operational leadership and support to Nurse Practitioners, Registered Nurses, and Medical Assistants.
• Builds and maintains strong working relationships with hospice teams, referral partners, providers, physician leaders, clinical leaders and internal stakeholders.
• Monitors and improves key performance indicators, including hospice referrals, days to first Nurse Practitioner visit, visit completion rates, documentation timeliness, and patient satisfaction.
• Supports referral management processes to ensure patients are connected to the appropriate level of palliative or hospice care.
• Monitors staffing utilization, productivity, and labor resources to ensure efficient and cost-effective operations while maintaining high-quality patient care.
• Assists with budget planning and resource allocation by identifying operational efficiencies and opportunities to optimize practice performance.
• Monitors provider productivity, visit volumes, and caseload distribution to support operational and financial goals.
• Partners with leadership to identify opportunities for process improvement, cost containment, and sustainable program growth.
• Promotes clear communication between palliative care and hospice.
• Maintains staffing schedules, coverage plans, and workflow processes that support timely visits and efficient team operations.
• Responsible for monitoring, analyzing, and improving operational and clinical performance through the following key metrics:
  • Increase appropriate referrals to hospice through collaboration, education, and relationship-building with providers and care teams.
  • Reduce the number of days from referral to first Nurse Practitioner visit through efficient scheduling, triage, and workflow coordination.
  • Achieve high visit completion rates while minimizing scheduling delays and missed visits.
  • Maintain timely, accurate, and compliant clinical documentation in accordance with organizational and regulatory standards.
  • Monitor provider productivity, patient caseloads, and schedule utilization to ensure equitable workload distribution and efficient operations.
  • Track referral volume and referral response times to improve patient access to palliative care services.
  • Support high patient and family satisfaction through responsive communication, reliable care coordination, and exceptional service.
  • Improve employee engagement through regular communication, coaching, recognition, and removal of operational barriers.
  • Monitor staff retention, attendance, and engagement to promote workforce stability and professional development.
  • Ensure pilot projects, quality improvement initiatives, and operational programs are implemented successfully through effective planning, communication, accountability, timeline management, and follow-through.
  • Monitor operational dashboards and performance reports to identify trends, develop action plans, and drive continuous improvement.
  • Support responsible management of staffing resources and labor utilization while maintaining high-quality patient care and meeting organizational financial objectives.
• Leads team huddles, staff meetings, and follow-up activities to support alignment, accountability, and shared goals.
• Ensures compliance with organizational policies, documentation standards, regulatory requirements, and patient privacy expectations.
• Fosters a positive, accountable, and highly engaged team culture. This includes coaching staff, supporting professional development, encouraging collaboration, resolving operational concerns, and promoting a work…