Practice Director

Job Summary :
The Practice Director provides administrative leadership over the North Star Care Community (NSCC) Ever Care practice operations. This position leads the design, launch, and early operations of a geriatric primary care practice, serving as the internal owner of the provider practice build. In this capacity, the Director translates clinical vision into operational execution, ensuring workflows, staffing models, and systems support high-quality, coordinated, value-based care.

The role is accountable for standing up the primary care service line, overseeing day-to-day operations through launch, and positioning the practice for scale, sustainability, and integration as it evolves.

• Serves as the owner of the provider practice build and launch, accountable for translating strategy into operational execution.
• Partners closely with senior leadership to align internal practice readiness with external partner commitments during launch and early scaling.
• Designs, builds, and operationalizes the geriatric primary care model, ensuring workflows support high-quality, coordinated, value-based care delivery.
• Owns and oversees internal clinical support operational workflows, including:
  • Scheduling and patient access
  • Intake and onboarding processes
  • Communication pathways across providers, care teams, and partners
  • Clinical and administrative documentation standards
  • EHR configuration and implementation
  • Onboarding of new facilities
  • ACO and other quality reporting
• Plans and oversees the rollout of the first assisted living facility partnership, ensuring operational readiness, role clarity, and smooth execution.
• Serves as the day-to-day operational leader of the provider practice through launch and early stabilization, addressing issues in real time and adjusting workflows as needed.
• Collaborates with clinical leadership to align operational processes with population health goals, quality metrics, and patient outcomes.
• Leads cross-functional coordination with finance, IT, compliance, HR, and clinical operations to support practice launch and sustainability.
• Supports EHR implementation and optimization to ensure workflows, documentation, and reporting support care coordination and value-based performance.
• Establishes and monitors key operational and clinical performance indicators, using data to identify gaps and drive continuous improvement.
• Serves as the primary internal and external representative of the program, ensuring consistent and professional communication with all stakeholders.
• Manages and resolves all program-related complaints and concerns in a timely, thorough, and professional manner.
• Identifies operational risks early and proactively escalates and resolves issues to protect patient experience, staff engagement, and organizational reputation.
• Contributes to the design of scalable staffing, workflow, and governance models to support future practice expansion.
• Supports organizational transition planning as the practice matures and operational responsibilities shift under a new structure.
• Actively works to coach and/or mentor direct reports and subordinates to improve performance. Ensures appropriate corrective action and performance improvement plans are administered per organizational guidelines, when appropriate, in collaboration with Human Resources.
• Ensures internal and external education, training and activities for self and staff to promote personal and professional growth and to ensure staff competency is maintained at all times.
• Seeks to promote knowledge of palliative care and hospice philosophies and articulates and promotes the North Star Care Community vision, mission, and values within the community.
• Upholds the North Star Care Community Code of Conduct, policies, procedures, protocols and processes and all regulatory and legal requirements.
• Models the North Star standards to care for every person, every time, 100% of the time.

Marginal Functions: Performs other related duties as assigned.

Supervision: Reports to the VP, Physician Practice / Chief Medical Officer. Supervises, coaches and mentors direct reports within designated areas of responsibility.

Working Relationships:

Internal:
Extensive contact with all members of the interdisciplinary team and various staff at all levels; frequent contact with NSCC physicians.

External:
Extensive contact with patients and family members; frequent contact with referring physicians, extended care facilities, hospital nursing and physician staff, other contracted agencies,…