Philanthropic Services and Development Database Manager

Position Title:

Philanthropic Services and Development Database Manager

Reports To:

Director of Philanthropic Services

Pay Grade D: $25.30 - $31.81 per hour

Position Status:
Full Time

FLSA Status:
Non-Exempt

Kalamazoo Community Foundation (KZCF), established in 1925, has the vision of Kalamazoo County being the most equitable place to live, with the mission to create a thriving community by mobilizing people, resources, and expertise to advance racial, social, and economic justice in Kalamazoo County.

• Center Anti-Racism
• Nurture Healing and Love
• Cultivate Transformative Relationships
• Serve the Greater Good
• Learn and Grow
• Embrace Joy

The Philanthropic Services and Development (PSD) team of Kalamazoo Community Foundation actively works with more than 1,000 charitable individuals, families, and businesses to express their generosity. The Philanthropic Services and Development Database Manager demonstrates attention to detail and skills in process improvement, ultimately ensuring data accuracy in our customer relationship management (CRM) system, producing accurate and useful analyses and lists, and supporting the PSD team to further our strategic plan and ensure best-in-class stewardship and communication with donors, leveraging KZCF’s expertise and providing opportunities to bring community needs closer to sources of funding.

The Philanthropic Services and Development Database Manager is responsible for maintaining the CRM database, serves as the key resource for organizational CRM, and plays a critical role in developing and implementing innovative, efficient processes. This position’s responsibilities include but are not limited to data entry, resolution of CRM issues, preparing reports, managing workflows, generating lists, analyzing departmental results, and providing limited administrative support for the PSD team and donors.

Through analysis of data, this role will identify organizational and fundraising opportunities, which involve occasional interaction with donors and prospective donors.

• Oversees maintenance of the CRM database system.
• Oversees organization of database tables, field standards, tags, and codes.
• Manages data entry.
• Develops procedures and processes to improve data standards, entry, consistency, and utility in coordination with the Director of Philanthropic Services and the Information Systems & Technology, Fund Management, and Finance teams.
• In coordination with the Director of Philanthropic Services, develops methods to produce accurate reporting and metrics.
• Recommends CRM roles & security rights for internal staff, in partnership with the Information Systems & Technology team.
• Provides training to the Philanthropic Services & Development (PSD) staff on the CRM.
• Provides technical assistance and guidance across the entire organization when needed.
• Serves as primary reviewer for gift processing.
• Provides staff training, support, and feedback on data entry and reporting for all database users, as appropriate. Collaborates with team members to track and report on fundraising progress and donor trends.
• Ensures the ethical and confidential use of donor and prospect information is consistent with the standards of the Foundation. Ensures the confidentiality of gift and constituent records.

• Provides regular summaries of PSD activities, relationship-building efforts, and outcomes to the Philanthropic Services & Development leadership.
• Works collaboratively with PSD team members to establish and implement innovative procedures, including workflow development, to facilitate donor cultivation and development.
• Produces mailing & email lists for marketing needs.
• Reviews PSD surveys, analyzes results and reports findings to Director of Philanthropic Services and Philanthropic Services & Development team when appropriate.
• Identifies opportunities for upgrading donors by analyzing giving data.
• Keeps updated on innovative technology that will enable the PSD department to identify top prospects effectively and efficiently.
• Updates and tracks appeal, event, and…