General Manager - Retail; Kalamazoo, MI

Join to apply for the General Manager - Retail (Kalamazoo, MI) role at Highland River Group dba Ashley

Location:

5157 W Main St., Kalamazoo, MI 49009

Salary range: $54,300.00 – $80,750.00

• Coach, observe, and train retail staff, ensuring effective employee orientation and ongoing development
• Development and accountability for execution of individual and store sales, processes and goals
• Oversee shift management to ensure smooth operations, especially during peak hours
• Implement and manage sales processes and strategies to achieve store targets and improve overall performance
• Maintain high standards of customer service by modeling excellent phone etiquette and interpersonal skills
• Foster a positive work environment that encourages teamwork, accountability and professional growth
• Ensure compliance with company policies and procedures while maintaining a safe shopping environment
• Articulate ideas clearly and concisely in a variety of settings, adjusting the message to match the audience
• Professionally address and resolve customer issues or complaints
• Maintain professional appearance and image

• 3+ years proven experience in retail management, sales management or related field
• Knowledge and experience in retail operations including commission sales processes
• Proficient in math for handling transactions, inventory counts, reporting
• Strong written, verbal, presentation and communication skills essential for interacting with customers and staff alike

• Competitive Pay
• Paid Time Off (PTO)
• Health, Dental, and Vision Benefits, available on the first of the month following hire date
• Life and AD&D Insurance
• Short Term Disability
• 401(k) with Company Match
• Birthday – Paid Day Off
• Employee Furniture and Mattress Discounts
• And much more

The Highland River Group is a third-generation Veteran family, owned and operated retail furniture business, dedicated to our vision, “Be the Difference”, which drives everything we do.

For more than 25 years, we’ve taken pride in offering our communities comfortable, livable furniture and mattresses at affordable prices. We’re especially proud of our community service. Giving back feels great! Our signature effort is Hope to Dream, where your mattress purchases help us provide beds to local children in need. We honor and celebrate our Veterans and active‑duty military every day with our Walls of Honor at each of our stores, and give each Veteran a challenge coin.

We host an awesome Veteran Celebration every year for Veterans and their families. You’ll also see our team members helping at a wide variety of community events.

You can be the difference, too! Apply now!