General Manager - Retail; Kalamazoo, MI

The Highland River Group Ashley Furniture retail store in Kalamazoo, MI is ready to expand our leadership team. We are looking for an engaging, results‑driven General Manager with 3+ years of retail experience to lead our amazing Kalamazoo team. This role requires strong leadership skills, a passion for retail, the ability to motivate and develop team members, and a focus on exceeding customer expectations.

• Coach, observe, and train retail staff, ensuring effective employee orientation and ongoing development.
• Develop and take responsibility for the execution and accountability of all individual and store sales, processes, and goals.
• Oversee shift management to ensure smooth operations, especially during peak hours.
• Implement and manage sales processes and strategies to achieve store targets and improve overall performance.
• Maintain high standards of customer service by modeling excellent phone etiquette and interpersonal skills.
• Foster a positive work environment that encourages teamwork, accountability, and professional growth.
• Ensure compliance with company policies and procedures while maintaining a safe shopping environment.
• Articulate ideas clearly and concisely in a variety of settings, adjusting the message to match the audience.
• Professionally address and resolve customer issues or complaints.
• Maintain professional appearance and image.

• 3+ years proven experience in retail management, sales management, or a related field.
• Knowledge and experience in retail operations, including commission sales processes.
• Proficiency in math for handling transactions, inventory counts, and reporting.
• Strong written, verbal, presentation, and communication skills essential for interacting with customers and staff.

• Competitive pay.
• Paid time off (PTO).
• Health, dental, and vision benefits, available on the first of the month following the hire date.
• Life and AD&D insurance.
• Short‑term disability.
• 401(k) with company match.
• Birthday paid day off.
• Employee furniture and mattress discounts.
• And more.