Team Leader, Retail

Goodwill Industries of Southwestern Michigan

420 E Alcott St. Kalamazoo MI 49001

Goodwill SWMI is a 501(c)(3) nonprofit organization headquartered in Kalamazoo, Michigan. Our nearly 300 dedicated team members help achieve our mission of improving the community by providing employment, education, training and support services tailored to individual needs across a six‑county territory.

• Demonstrate excellence in customer service.
• Work with team members to meet and exceed established sales goals through service, production, merchandising and accurate business practices.
• Maintain proper in‑store stock levels of merchandise and stock rotation, and report any variances.
• Know and demonstrate all aspects of cash handling procedures.
• Train team members in proper procedures.
• Follow all safety guidelines and procedures.
• Perform any additional duties as assigned by management.

• Demonstrated competence in interpersonal relations, leadership and problem solving.
• Demonstrated experience in cash handling.
• Strong reading, writing, speaking and communication skills.
• Strong mathematics skills related to retail operations.
• Ability to train and explain processes to others.
• Ability to motivate self and others.
• Previous team leadership experience preferred.
• High school diploma or equivalent preferred.
• Must be able to lift 35 pounds repeatedly, reaching, bending, twisting; extended periods spent standing.
• Must be able to work a variety of hours in order to close or open the store.
• Must have a reliable vehicle in order to conduct required off‑site agency business on an occasional basis.
• Must possess a valid motor vehicle operator license.
• Must pass a pre‑employment drug screen and theft‑related background check.