Customer Service Manager

ICC, Inc. specializes in marketing programs for our clients' products and services. The client base for ICC has expanded to leaders in the electronics, entertainment, technology and Consumer Electronics industries. With the unveiling of our solidified and effective marketing program from our corporate office in Kalamazoo, MI, ICC, Inc. has developed an undeniably powerful presence in some of the world's largest chain retailers in a short amount of time.

Our Support. Your Success. Are you a Retail Sales Associate or Sales Consultant looking to take the next step in your career? ICC South offers an Entry Level Retail Management Training Program designed for experienced Associates and Consultants who have successfully transitioned to management roles.

• Paid training
• Base pay plus commissions and bonuses
• Travel opportunities
• Health benefits at management level
• Additional cash rewards

• Receive hands‑on training in sales, marketing and business development techniques
• Shadow managers and learn all aspects of retail and people management
• Lead your own team, mastering and applying management skills
• Greeting and assisting customers, understanding their wants and needs
• Answer customer questions and inquiries regarding products and services
• Seek out information and knowledge regarding new products
• Set and achieve personal goals
• Present pricing, prepare contracts and process transactions
• Place orders and locate stock
• Maintain knowledge of current promotions and policies regarding payment, exchanges and store security
• Participate in merchandising and product displays

• Integrity, commitment, a strong desire to succeed, and a drive to provide exceptional customer service
• Experience as an associate or consultant in a sales or customer service environment
• Enthusiasm for a career as a manager
• Coachable and hard‑working with a desire to set and exceed goals
• Ability to grasp new concepts, learn new skills and perform well as a team player
• Comfortable working with clientele and providing excellent customer service
• Willing to work non‑traditional business hours, including nights, weekends and holidays

All your information will be kept confidential according to EEO guidelines.