Account Executive, Membership Development

JOB TITLE: Account Executive, Membership Development

REPORTS TO: VP of Sales

COMPANY: Kalamazoo Growlers

The Kalamazoo Growlers are a summer collegiate baseball team in the Northwoods League. The Growlers are two-time Northwoods League Champions (2022, 2024) and four-time Northwoods League Organization of the Year recipients (2016, 2020, 2022, 2024). The baseball team consistently finishes in the top 5 in attendance in the league each year and has been ranked the #2 ballpark in the country.

Over the years the team is known for its outrageous promotions including our 6-year old Manager "Coach Drake", 2014's Ballpark Digest's Promotion of the year "Salute to Selfie Night" and more. The Growlers play their games at Honor Credit Union Stadium, a 3,500 seat ballpark located just outside of downtown Kalamazoo.

Are you awesome on the phone and love the idea of making someone's day? Do you want to be the reason a local family or a die-hard Growlers fan has the perfect experience at the ballpark each summer? If you’re nodding your head, we should definitely talk.

The Kalamazoo Growlers are looking for an energetic and passionate Account Executive, Membership Development to be the heart of our Community Sales Team. This is an inside sales role, meaning you'll be the friendly voice on the other end of the line, connecting with all the Growlers season ticket and mini-plan members that make our community special. You're not just selling season tickets;

you're creating the core memories that families and our die hard fans will talk about for years.

• Be the Hero for Families:
  You'll be the expert on our wildly popular Zoo Crew memberships, helping families sign up for a summer packed with baseball, fun, and exclusive perks. You'll also be their go-to account rep whenever they have questions about their tickets or need assistance from the Growlers.
• Become a Theme Night Guru:
  You’ll help bring our famous theme nights to life by getting families excited to participate by purchasing a Zoo Crew Membership. From Disney on Dirt to Firework Fridays, you’ll be the one helping families get in on the fun.
• Sell the Sizzle:
  This isn't just about selling a ticket package or a seat; it's about selling an experience. You'll be crafting the perfect package for our Zoo Crew members and season ticket holders.
• Master the Happy Phone Call:
  You’ll spend your day connecting with people, building relationships, and helping them plan the perfect summer at the ballpark, all from our front office.
• High-Five Your Clients:
  On game nights, you'll be a key presence, making sure your clients are having a blast and everything is running smoothly. Your clients aren't just accounts; they're our guests.
• Achieve Your Goals:
  We're a team that loves to win, and that includes hitting our sales targets. You’ll play a crucial role in hitting our sales targets and ensuring the ballpark is always filled with the amazing energy of our community.
• Putting in the Work:
  No one said sales was easy. You'll be expected to produce 60-70 phone calls per day, develop new sales leads, and actively prospect and canvass daily. Maintain call logs on a daily, weekly and monthly basis.

• You have a positive attitude and an amazing phone presence. You can make anyone smile through the phone.
• You are passionate about connecting with the community and love the idea of working with individuals and families.
• You're super organized and can juggle multiple conversations and ticket packages at once without breaking a sweat.
• You're a creative problem-solver who can help a group leader plan the perfect, hassle-free event.
• You're a self-starter with a competitive drive, but you thrive as part of a team.
• You're a "people person" in the truest sense. You're not afraid to strike up a conversation and can build rapport with anyone.
• You're organized, self-motivated, and know how to manage your time to get the best results.
• You understand that working in sports isn't a typical 9-to-5, and you're excited about the energy of game days.

You get to be a memory maker! The best part of this job is…