Account Representative - State Farm Agent Team Member

Ryan Smeader State Farm Agent

Location:

Kalamazoo, MI

Full-Time | In-Office

Ryan Smeader State Farm Agent is seeking a licensed, motivated, and customer-focused professional to join our team in Kalamazoo, MI. This is a full-time, in-office position for someone who enjoys building relationships, helping customers protect what matters most, and contributing to a growing agency through both sales and service.

In this role, you will assist new and existing customers with insurance products and services, policy changes, renewals, and coverage questions while also identifying opportunities to recommend additional products based on customer needs. We are looking for someone who is detail-oriented, energetic, and comfortable balancing customer service with sales responsibilities.

If you enjoy working with people, communicating clearly, and being part of a team that values growth and service, we would love to hear from you.

• Provide prompt, accurate, and friendly customer service to new and existing customers
• Educate customers on insurance products, coverage options, billing, and policy changes
• Assist with policy applications, renewals, endorsements, and account updates
• Follow up on quotes, renewals, and customer inquiries in a timely manner
• Identify customer needs and recommend appropriate insurance products and services
• Support agency sales and retention goals through proactive outreach and relationship building
• Maintain accurate records of customer interactions and policy activity
• Respond to phone, email, and in-office inquiries with professionalism and urgency
• Work closely with team members to deliver an excellent customer experience

• Ability To Obtain insurance license required
• Strong communication and interpersonal skills
• Sales-minded with a customer-first approach
• Detail-oriented and able to multitask in a fast-paced office environment
• Customer service and/or sales experience preferred
• Ability to build rapport and maintain strong customer relationships
• Strong follow-up skills and professional communication
• Basic computer proficiency and ability to learn agency systems
• Positive attitude, strong work ethic, and dependable attendance

• Previous insurance agency experience
• Experience in inside sales, customer service, or account management
• Bilingual skills are a plus

• Bonus based on performance
• Opportunity for advancement
• Paid time off

• Competitive pay
• Bonus and/or commission opportunities
• Paid time off
• Training and development
• Career growth opportunity within the agency
• Supportive team environment
• Valuable experience in the insurance and financial services industry

At Ryan Smeader State Farm Agent, we are committed to helping customers make informed decisions and feel confident in their coverage. We are looking for a team member who takes pride in delivering excellent service, building lasting customer relationships, and contributing to agency success through both service and sales.

This is an in-office position located in Kalamazoo, Michigan.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.