Retail Sales and Customer Experience Representative

Next Gen Exposure Inc. is a growing sales and customer acquisition company focused on creating strong customer experiences through face-to-face retail interactions. We partner with established brands to help connect customers with products and services that fit their needs while developing motivated individuals into confident sales and leadership professionals. We believe strong results start with strong people. Our team environment is energetic, collaborative, and focused on continuous improvement.

We provide hands-on training and ongoing coaching so team members can strengthen their communication, customer service, sales, and leadership skills.

Next Gen Exposure is looking for a motivated Retail Sales & Customer Experience Representative to join our Kalamazoo team. This is an in-person, customer-facing position for someone who enjoys working with people, learning new skills, and being part of a goal-oriented environment. You will work directly with customers in a retail setting, learn how to identify customer needs, explain products and services clearly, answer questions, and help create a positive overall customer experience.

Previous sales experience is helpful, but it is not required. We are also interested in candidates coming from retail, hospitality, restaurants, customer service, wireless sales, athletics, or other fast-paced, people-focused environments. We provide training for individuals who demonstrate the right attitude, communication skills, work ethic, and willingness to learn.

As a Retail Sales & Customer Experience Representative, you will:

• Engage with customers face-to-face in a professional retail environment
• Ask questions to better understand individual customer needs
• Explain available products, services, features, and current promotions
• Provide accurate information and help customers compare available options
• Deliver a friendly, professional, and positive customer experience
• Assist customers throughout the sales process
• Develop strong product and service knowledge through ongoing training
• Work toward individual and team sales goals
• Maintain professional communication and presentation standards
• Participate in team meetings, coaching, and development sessions
• Build communication, sales, customer service, and problem-solving skills
• Learn additional leadership responsibilities as performance and experience grow

We are looking for people who are confident communicating with others and enjoy working in an

Strong candidates typically demonstrate:

• Excellent communication and interpersonal skills
• A positive and professional attitude
• Comfort speaking with new people throughout the day
• A customer-focused mindset
• Reliability and strong time-management skills
• Coachability and a willingness to learn
• Self-motivation and goal-oriented thinking
• The ability to work effectively independently and as part of a team Interest in developing sales, business, or leadership skills
• Ability to work in an in-person retail environment
• Experience in retail, customer service, hospitality, restaurants, wireless sales, electronics, athletics, promotions, or other customer-facing positions can translate well into this role.

New team members receive hands-on training covering:

• Product and service knowledge
• Professional communication
• Needs-based selling
• Goal setting and performance development
• Team collaboration

As you become more comfortable and demonstrate consistent performance, additional development opportunities may include helping with team training, coaching, daily operations, and leadership responsibilities.

Next Gen Exposure believes in developing talent from within. For individuals interested in professional growth, this position can provide exposure to areas such as:

• Customer Acquisition
• Leadership Development
• Training & Coaching
• Team Management

Advancement is based on performance, consistency, demonstrated skills, and business needs rather than simply time in the position. Whether your goal is to build stronger communication skills, gain professional sales experience, or work toward leadership responsibilities, our training environment is designed to help you continue developing.

• $16-$20 hourly pay
• Hands-on training
• Ongoing coaching and mentorship
• Customer-facing professional experience
• Sales and communication skill development
• Team-oriented work environment
• Opportunity to build transferable business and interpersonal skills
• A workplace that recognizes initiative, improvement, and strong performance

Next Gen Exposure Inc. is an equal opportunity employer. Employment decisions are based on qualifications, merit, performance, and business needs without regard to legally protected characteristics.