Field Service Technician

Position:FIELD SERVICE TECHNICIAN - HAPMAN

Location: Kalamazoo, MI

Job :344

# of Openings:1

Field Service Technicians are responsible for the service of KMC Global customers and product lines. They perform preventive maintenance, site surveys, installations, modifications, equipment start-ups, provide training and re-training in the use of KMC Global equipment. This position reports to the Technical Support Supervisor and Customer Service Manager as necessary.

• Dedication to excellence and quality output
• Honest, Reliable, and displays irreversible Integrity
• Excellent oral, written and interpersonal communication skills
• Well-developed organizational skills
• Ability to travel – up to 75% (US and International travel) Must possess the ability to travel to Canada and have a valid passport
• Solid mechanical and electrical aptitude and troubleshooting skills
• Working knowledge and ability to perform high quality tig welds
• Working knowledge of PLC controls and logic
• Hydraulic knowledge/troubleshooting beneficial
• High School education, technical training or 2 to 4 years of related technical service work
• Ability to remain calm in difficult situations
• Ability to adhere to Standard Operating Procedure
• Able to complete service reports at the completion of service, to provide customer resolution.
• Must possess or could acquire required tools within 90 days of hire

The following activities are required in this position:

• Promoting excellence throughout the department
• Service PRAB & Hapman products at customer locations
• Provide training and re-training in the use of PRAB & Hapman equipment at customer locations
• Provide phone service and troubleshooting support from home office
• Provide sales leads to Sales Department
• Determine parts required for in-field repairs
• Co-ordination of service trips including travel plans
• Accurately communicate and discuss problems with customers
• Document all aspects of Service work performed