Maintenance Service Manager

Maintenance Service Manager

Kalamazoo, Michigan, United States

We're on the hunt for a hands-on, experienced Maintenance Service Manager who is passionate about mentoring a team and delivering exceptional customer service. If you thrive in a fast-paced environment, lead by example, and know how to bring out the best in your team through coaching and support, we want to hear from you! You'll play a key role in creating a positive, service-oriented culture—where team development and resident satisfaction go hand in hand.

Ready to guide a hardworking, fun-loving maintenance crew to success?

Paragon offers an outstanding benefits package

• Affordable medical, dental and optical insurance with a minimal waiting period for enrollment
• Company paid life and disability insurance
• Guaranteed Full-Time 40 hour per week schedule
• Paid time off, 9 paid holidays and paid volunteer hours
• 401(k) program with an employer contribution
• Maintenance after-hours on call bonus program
• Quarterly property performance bonus program
• Tool kit (after completion of new hire training)
• Training and certification program with numerous opportunities for advancement
• Uniforms provided
• Employee Recognition Program
• Rent Discount
• Compensation:
  Up to $32/hr. depending on prior experience and certifications

Your role as part of our Paragon family!

• Track progress and prepare apartment units for occupancy
• Effectively handles maintenance service requests to the highest level of quality standards
• Ensure the physical integrity and curb appeal of the communities we serve; reporting any potential liabilities or proposed property improvements
• Schedule and coordinate preventative maintenance inspections; maintain thorough and accurate logs
• Ensure maintenance work orders are prioritized and assigned to technicians while managing completion time and ensuring expectations/standards.
• Schedule vendors and inspect quality of work
• Monitor and/or control maintenance inventory and supplies; place supply orders and manage purchases to budget
• Contract administration to include: determining scope of project, obtaining/evaluating competitive bids and confirm work met contract expectations
• Perform move out inspections of vacant homes/units, determine property damages
• Communicating job expectations, setting goals, coaching, counseling and disciplining staff, enforcing company policy and procedures

Position Requirements

• 4+ years of general maintenance experience and at least 2+ year(s) in a multi-family, industrial or institutional work order environment.
• 1+ years supervisory experience
• High school diploma or equivalent, college-level/trade school (strongly preferred)
• Valid driver's license recommended
• Must have reliable transportation.
• Ability to read blueprints and diagrams
• Familiarity with Company policies and procedures
• Computer proficiency, including MS Office:
  Word, Excel, and Outlook
• YARDI experience (preferred)
• Superior knowledge of Fair Housing regulations
• Basic hand tools
• EPA, CPO certification required.
• HVAC, electrical, plumbing, appliance, pool, rough carpentry, drywall hands on experience required
• Ability to troubleshoot and repair HVAC equipment, plumbing systems, electrical systems, all major appliances, pool and spa equipment and other community systems. (preferred)
• Excellent verbal and written communication skills
• Ability to handle multiple tasks in a face paced environment and adapt to changing assignments and priorities
• Basic math skills
• Exceptional customer service skills
• Reliable and dependable attendance at the work site
• We complete a pre-employment background check, drug screening and physicals before employment begins.

Why You'll Love Working Here

Paragon values its people and invests in their success. We offer a supportive, results-driven work environment with training, growth opportunities, and recognition for performance. Join a team that values professionalism, accountability, and long-term career development.

Our Mission

Create an unparalleled living experience for our residents while enriching the lives of all members of our Paragon family*

* Definition of Paragon Family:

A group of individuals, not related by birth, but bonded together by common beliefs, values, and goals that…