Case Manager

Housing Resources, Inc. is seeking compassionate, dedicated team members with an outstanding work ethic for case management positions working with people who are experiencing homelessness or in housing crisis.

Number of positions available: 2

Work Location:
Kalamazoo, MI (Remote work is not available for this position.)

Schedule:
Monday thru Friday 8:30AM - 5:00PM with evenings, weekends and holidays as assigned

Successful candidates must possess a valid driver's license and have reliable personal transportation.

The Case Manager is responsible for supporting individuals and families who are unhoused, experiencing a housing crisis, or living in permanent housing by providing case management services focused on housing stability and placement, with an emphasis on the arrangement, coordination, monitoring and delivery of services related to housing needs and improving housing stability. The case manager is also responsible for connecting individuals and families to non-housing related resources in the community based on an assessment of their needs and establishing strong partnerships with other community organizations and their team members.

The case manager will enroll individuals and families from the Coordinated Entry System (CES) into HRI programs ensuring a coordinated community response that addresses the needs of those who are homeless or at serious risk of homelessness. A primary focus of this position will be developing and maintaining successful partnerships with area landlords and program partners to assist people in achieving their goals.

Additional duties include providing information and referral for requested resources, housing solutions, crisis intervention, development of housing plans, landlord mediation and negotiation, coordinating and connecting with housing services. Every effort will be made to divert an individual or family from going into the emergency shelter system.

As part of the menu of housing stabilization services, the Case Manager will coordinate temporary and permanent rental subsidy/voucher management along with the execution and coordination of all agency unit inspections.

HRI staff will promote homeless prevention and rapid re-housing strategies, and action plans consistent with strength-based and trauma informed case management practices.

These functions are to be accomplished within the framework of established policies and procedures, under the overall direction of the Program Manager.

• Meet with clients at least once monthly or more frequently as required. Meetings must occur in the client’s home unless otherwise approved and documented.
• Conduct assessments of clients’ housing environment for safety, lease compliance, and other needs.
• Work outside of the office, in the community, for most scheduled work hours.
• Develop housing and success plans, review housing needs, progress, and determine actions needed to resolve barriers faced for housing stability.
• Participate in case conferences, team, staff, and community meetings and committees as scheduled and assigned.
• Develop and foster landlord relationships including marketing the HRI programs and services, facilitating smooth working relations between landlords and tenants, providing conflict resolution services for complaints and lease violations from participating landlords, agencies, and/or program participants to prevent evictions.
• Provide direct service assistance for all case management activities ensuring shelter diversion or smooth transition from emergency shelter to affordable housing.
• Complete all applicable calculations, forms, and documentation related to eligibility and enrollment such as rent calculations, rent reasonableness, fair market rent, area median income, collection of required documents, review and signature of acknowledgements, releases of information, and other items assigned.
• Assist rent burdened families and individuals by negotiating lease addendums to adjust rental costs based on household affordability through all program areas.
• Conduct required housing unit inspections following all regulations, laws, and program requirements.
• Function as a highly…