Patient Accounting Specialist - Refunds and Overpayments

## Patient Accounting Specialist - Refunds and Over payments Apply:
On-Site:
Kalispell, Montana:
Remote

Location:

Full time:
Posted Today:
Req
18787

Put Your AR Skills to Work!
** Our Mission**:
Quality, compassionate care for all.
** Our Vision**:
Reimagine health care through connection, service and innovation.
** Our Core Values**:
Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.
** What This Role Entails
** If you enjoy
** solving financial puzzles and making sure the numbers add up**, this role is for you. You’ll focus
** on insurance and self-pay refunds, over payment research and resolution, and accounts receivable**, using your attention to detail and revenue cycle expertise to ensure patient accounts are accurate and every payment is properly accounted for.

Processes insurance and self-pay refunds accurately and in accordance with established policies, procedures, and applicable regulations.  
* Researches and resolves over payments and credit balances, determining the appropriate disposition of funds.
* Reviews patient accounts, payment history, and account activity to identify over payments, credits, discrepancies, and refund opportunities.
* Reconciles account balances and payment activity to ensure refunds and adjustments are accurate.
* Researches payment discrepancies and account variances and takes appropriate action to resolve them.
* Reviews insurance payments, patient payments, and account transactions to determine whether funds were appropriately applied.
* Processes account adjustments related to over payments and refunds in accordance with department procedures.
* Coordinates with patients, insurance payers, and internal departments to obtain information needed to resolve over payments and process refunds.
* Documents refund and over payment research, communications, and account activity accurately and thoroughly.
* Maintains accurate account information and supporting documentation related to refunds and over payments.
* Identifies trends or recurring issues related to over payments, credits, or refunds and communicates concerns to appropriate leadership.
* Provides professional and courteous customer service when responding to questions regarding refunds, payments, credits, and account balances.
* Manages assigned accounts and workload in accordance with department productivity, accuracy, and quality standards.
* Performs other duties as assigned consistent with the knowledge, skills, and abilities required for the position.
* The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs*.  
** What You Will Bring
*** Minimum of one (1) year of experience in a hospital, healthcare, medical office, or revenue cycle setting preferred.
* Accounts Receivable (AR) experience preferred.
* Medical billing or patient accounting experience preferred.
* Experience processing insurance and/or self-pay refunds and resolvingoverpayments preferred.
* Strong understanding of basic accounting principles and business mathematics.
* Excellent attention to detail and ability to accurately review and reconcile account information.
* Strong analytical and critical-thinking skills with the ability to research account activity and determine appropriate resolution.
* Excellent organizational skills with the ability to prioritize and manage multiple accounts and deadlines.
* Excellent verbal and written communication skills.
* Strong interpersonal and customer service skills, particularly when communicating about sensitive financial matters.
* Working knowledge of Microsoft Office, including Word, Outlook, and Excel. Excel proficiency preferred.
* Ability to maintain confidentiality and…