Utility Billing Clerk

CITY OF KALISPELL

Job description:

Utility Billing Clerk

Equal Opportunity Employer

Class

Title:

Utility Billing Clerk

Department: Finance

Union: American Federation of State, City Municipal Employees (AFSCME)

Salary: $23.38/hr – effective July 1

Benefits: 100% paid health insurance for employee & reduced rates for dependents. State retirement plan, 3 weeks vacation, paid sick leave, 10 state and federal holidays. This position may be participating in a VEBA program.

FSLA: Non‑Exempt

Date: June 25, 2026

Performs clerical, administrative, and data processing work in the billing of utility and other public services which requires frequent interaction with the public.

• Strong emphasis on excellent customer service skills. Receives telephone calls and citizen visits concerning utility billings or services; handles questions and matters of a more technical nature; responds to citizen complaints.
• Processes meter reading data; prepares and mails utility bills; maintains current customer account files.
• Process auto‑pay and update.
• Pursues collection of delinquent utility accounts, including preparation and mailing of final notices, shut‑off and turn‑on orders, establishing and monitoring payment schedules, customer follow‑up account research, preparing liens and write‑offs.
• Reconciles cash drawer daily.
• Reads computer files or gathers records such as meter books, purchase orders, invoices, work orders, etc. to compile needed data.
• Enters information into computer and computes amounts due. Prepares invoices.
• Maintains sundry accounts receivable, bills invoices, prepares monthly reconciliation of sundries.
• Posts transactions to accounting records such as worksheet, ledger, or computer files. Reconciles transaction summary to General Ledger.
• Processes work orders for utility disconnections, reconnections, new orders, and other public works service requests.
• Coordinates utility office operations with other staff.

• Cashier for other City revenues; revenues of the building department, revenues of the parks department, etc.
• Serves as back‑up for some functions of the City Treasurer.
• Serves as back‑up for the Accounts Payable position.
• May be responsible to pick up, deliver and sort City mail.
• General filing of checks, receipts as needed.
• Answer and directs City phone.
• Other duties as assigned.

It is expected that every employee should be on time, fully prepared, every day the employee is scheduled to work. We expect every employee to strive for perfect attendance.

Work assignments are made orally and in writing. Work is performed with considerable independence in judgment and decision making, within established policies, procedures, rules, regulations, and guidelines. Work is reviewed through observation, conferences, and periodic reports and for results obtained.

These duties are typical for this classification. These are not to be construed as exclusive or all‑inclusive. Other duties may be required and assigned.

Works under the general supervision of the Finance Director or designee.

None.

• Graduation from a high school or GED equivalent with specialized coursework in general office practices such as typing, accounting, data processing.
• Two years’ experience in an office environment.
• Two years college level accounting; or
• Any equivalent combination of education and/or experience that meets the desired minimum qualifications.

• Knowledge of computers and electronic data processing applications including, but not limited to Microsoft Office, Excel, and Word.
• Knowledge of general ledger accounting principles.
• Knowledge and understanding of accounting software for billing accounts receivable.
• Knowledge of modern office practices and procedures.
• Skilled and proficient in computer applications including Excel and Word.
• Skilled in operating listed tools and equipment.
• Ability to manage money and be bonded.
• Ability to maintain effective accounting procedures.
• Ability to conduct assigned projects to their completion.
• Ability to…