Receptionist, Administrative​/Clerical

Position Purpose The primary purpose of this position is to perform duties necessary to the smooth day-to-day operations of the reception desk at The Terraces.

Specific Duties Process Accounts Receivable via AOD entry.

Prepare deposits and record various bookkeeping transactions, including distributing and posting resident payments.

Assemble admissions packets, marketing brochures, assisted living information packets, and making sure that stock of all three is maintained.

File documents; make and distribute copies; format letters and documents; prepare mail merges for large monthly mailings.

Complete credit card reconciliation for assigned departments.

Order office supplies for departments, as needed.

Answer the telephone and transfer calls to the appropriate department.

Maintain day book with necessary information to keep other shifts informed.

Monitor emergency intercom system and respond to all emergency calls from residents, as well as fire alarms.

Monitor radios.

Assist the marketing team, giving tours of the community, answer phone inquiries, help with occasional marketing / community relations projects.

Maintain uniform inventory for departments and order uniforms as needed.

Perform other duties as assigned.

Skills and Abilities

Office Equipment Operate cell phone and multi-line telephone to place, receive, transfer calls, and to retrieve voice mail messages

Operate 10-key adding machine to add, subtract, divide, and multiply numbers

Operate paging system at front desk, as required

Operate fax machine to send or receive documents

Operate copier to copy and collate documents

Computer Software and Operating Systems Operate personal computer with Windows operating system to utilize programs to input, format, edit, save, print, and transmit data.

Advanced knowledge of PowerPoint to create presentations.

Advanced knowledge of database management to be able to extract reports and mine data for analysis as needed.

Advanced knowledge of spreadsheets (Excel) and word processing programs (Word) to input, format, edit, save, print, and transmit data.

Advanced knowledge of Internet and e-mail to access, retrieve, save, print, or transmit documents or data files.

Utilize proprietary, custom, or online programs or databases to input, format, edit, save, print, and transmit data.

Education and Experience High school diploma or GED preferred

One (1) year of business school or two (2) years’ experience in a similar position

Experience in office procedures and ability to operate various office equipment, including telephones

Knowledge of Microsoft Office applications and ability to learn new applications

Ability to work with the public, with an emphasis on interaction with the elderly CPR and First Aid certifications

Essential Physical and Mental Requirements The incumbent must be at least 16 years of age.

The incumbent must be a “self-starter” and perform multiple tasks simultaneously and work under time and/or deadline pressures.

Required vision abilities include close up and distance, peripheral vision, depth perception, and ability to adjust focus.

Occasionally carrying up to 12 pounds, push / pulling up to 20 pounds, and lifting up to 40 pounds.

Expectations of Immanuel Living Employees Ability to work well in a team environment

Effective interpersonal, verbal, and written communication skills

Ability to establish and maintain relationships with residents, customers, and coworkers

Ability to learn and apply new tasks and information

Commitment to delivering on responsibilities

Reliability, professionalism, and strong work ethic

About Immanuel Living Immanuel Living is a not-for-profit Life Plan Community located in Kalispell, MT. Thanks to our creative and dedicated staff, we offer residents new possibilities each day – along…