Service Coordinator

Service Coordinator

Temp Right Service is the premier provider of heating, air conditioning, geothermal, ventilation, refrigeration, plumbing, controls and indoor air quality services in Western Montana. We are a dynamic, design-build company with a mission to provide peace of mind by building a trusted customer relationship. Our mission is supported by our core values:

• Do the Right Thing – Always make it right for the customer and act with integrity.
• Customer Centric Focus – See our company through the customers' eyes and focus on the customer experience.
• Genuine Care for the Team – Care for our employees by cultivating a family atmosphere and be the Employer of Choice.
• Achieve Premier Performance
  - Achieve a high level of Quality, Productivity, and Safety.

These values are not mere goals to achieve but are at the core of who we are as a company!

To meet the highly technical needs of the industry and our customers, we need talented HVAC-R Technicians, Installers, Plumbers, and Leaders. Because we offer top-of-the-line products and services, we need top-of-the-line team members.

We are looking for a skilled and talented Service Coordinator to join our Kalispell Montana team.

A career at Temp Right means being part of a team and being proud of it! It means working safely and exceeding customer expectations. It means learning and growing your career, while striving for excellence, both personally and professionally. You will be supported by a team of professionals in Operations, Accounting, Training, and Human Resources. Are you ready to take your career to the next level?

Position Summary

As a Service Coordinator, you will play a crucial role in ensuring the smooth and efficient operation of our HVAC service team. Your primary responsibilities will include coordinating service requests, dispatching technicians, and maintaining excellent communication with customers to ensure their needs are met promptly. Additionally, this role will play a role in billing processes and additional administrative tasks.

To support your success, new team members based outside of headquarters will spend the first and third week of employment at headquarters in Missoula MT, with additional training visits scheduled periodically as needed. Company paid accommodations will be provided for overnight training sessions and additional expense reimbursement will be discussed during the hiring process.

Responsibilities:

• Service Request Management:
  Receive and process service requests from customers via phone, email, or online platforms.
• Gather necessary information from customers to understand the nature of the service required.
• Technician Coordination:
  Coordinate and dispatch HVAC technicians to residential and commercial service locations based on expertise and geographical proximity.
• Ensure technicians are equipped with the necessary tools and information for each service call.
• Schedule Management:
  Plan and organize technician schedules to maximize efficiency and minimize travel time.
• Monitor and adjust schedules in real-time to accommodate urgent service requests or changes.
• Communication:
  Maintain clear and open communication with customers, providing updates on service appointments and any potential delays.
• Act as a liaison between customers and technicians to address any concerns or questions.
• Documentation and Record Keeping:
  Maintain accurate records of service requests, dispatch activities, and technician assignments.
• Generate reports on service performance, response times, and customer satisfaction.
• Updating customer files as information is received.
• Billing Support:
  Ensure that all work completed is accurate and consistent with Temp Right Service processes.
• Update billing information on record to ensure accurate invoices are being sent.

Qualifications and Skills:

Experience in customer service, dispatching, operations, logistics, or a related service industry role preferred. Strong organizational and multitasking abilities. Excellent communication and customer service skills. Proficient with Microsoft Office, web-based applications, and scheduling software. Detail-oriented with strong problem-solving skills. HVAC industry knowledge…