Teller, Customer Service​/HelpDesk

Full‑Time Teller, Express Employment Professionals is currently recruiting for a full‑time teller on behalf of a valued local client. We are seeking a customer‑focused and detail‑oriented individual to join a dynamic financial services team. This position plays a key role in delivering outstanding service while accurately handling a variety of financial transactions.

Schedule:

Monday‑Friday, 8:00 AM - 5:00 PM

Pay: $18.00/hour

Employment Type:

Full‑Time

As a Teller, you will serve as a front‑line representative, creating a positive and professional experience for every customer. This role combines transaction processing with relationship‑building by identifying customer needs and connecting them with appropriate financial solutions. This position also offers growth potential, with opportunities to advance as skills and competencies are developed.

• Customer Service & Relationship Building
  • Welcome customers in person and over the phone with professionalism and enthusiasm
  • Build rapport and create a positive, respectful experience
  • Listen actively to customer needs and provide helpful solutions or referrals
  • Maintain a calm and professional approach in all interactions
  • Use a structured conversation approach to understand needs and recommend services
• Transaction Processing
  • Accurately process deposits, withdrawals, check cashing, and payments
  • Balance cash drawer daily within established limits
  • Assist with common account‑related services such as check orders, stop payments, and address updates
  • Handle incoming and outgoing transactions, including wires and deposits
• Cash Handling & Operations
  • Maintain accurate cash levels and support cash handling procedures
  • Prepare and organize cash and coin shipments
  • Assist with ATM or vault balancing as needed
  • Follow all required documentation and dual‑control processes
• Accuracy & Problem Resolution
  • Research and resolve transaction discrepancies promptly
  • Maintain detailed records of balancing and adjustments
  • Escalate issues when necessary to ensure resolution
  • Demonstrate strong attention to detail in all tasks
• Compliance & Security
  • Follow established policies, procedures, and internal controls
  • Maintain strict confidentiality of customer information
  • Comply with all regulatory and compliance requirements
  • Identify and report suspicious or unusual activity
• Team Support
  • Collaborate with team members to ensure efficient daily operations
  • Provide backup support for reception and customer flow as needed
  • Participate in training, coaching, and ongoing development
  • Assist with additional duties as assigned

• Previous cash handling and/or customer service experience preferred
• Strong attention to detail and accuracy
• Ability to multitask in a structured environment
• Basic computer proficiency and familiarity with 10‑key entry
• Ability to follow procedures and maintain strict cash controls
• Must be bondable

• Strong interpersonal and communication skills
• Professional, dependable, and team‑oriented mindset
• Commitment to providing excellent customer service
• Motivation to learn and grow within the organization
• Ability to work both independently and collaboratively

• Ability to stand for extended periods
• Comfortable working at a computer for portions of the day
• Ability to lift up to 30‑50 pounds occasionally
• Capable of bending, reaching, and performing routine office movements

Stable, full‑time weekday schedule;
Opportunity for career growth and advancement;
Supportive and team‑oriented work environment;
Gain valuable experience in financial services.