Customer Support Specialist

About The Role

Call Center Representative 1 in Kalispell, Polson, or Ronan, Montana provides excellent customer service to Glacier Bank customers. The role involves answering inbound calls, resolving account issues, and promoting bank products.

• Answer incoming telephone inquiries and provide prompt, accurate service.
• Transfer calls efficiently to outside offices and staff members.
• Process call transfer requests, check orders, stop payments, and debit card orders/reorders.
• Troubleshoot ACH and debit card inquiries, disputes, and online banking issues.
• Provide statement printouts and check copy requests.
• Offer viable solutions that meet customer needs while adhering to bank regulations and policies.
• Recommend services and products such as online banking, e‑statements, and overdraft protection.
• B
• Maintain basic knowledge of bank products, including checking, savings, money market, CDs, online banking, debit cards, and lending products.
• Promote account opening referrals.
• Use core banking and supporting systems correctly.
• B
• B
• B
• B
• B
• B
• B
• B
• B
• B
• B
• B
• B
• B
• B
• B
• B
• B
• B
• B
• B
• B
• B
• B

• High degree of attention to detail and excellent organizational skills.
• Ability to prioritize work, manage heavy workload, and demonstrate effective time management.
• Professional manner with courtesy, customer service, and tact in a fast‑paced, deadline‑oriented environment.
• B
• Ability to work quickly and accurately, make decisions based on regulation, company policy, knowledge, and experience.
• Capability to work independently and collaboratively.
• Strong understanding of complex written and oral instructions.
• Effective verbal and written communication skills.
• Basic computer skills: word processing, spreadsheets, ten‑key, and general applications.
• Working knowledge of standard office equipment.
• High school diploma or equivalent.
• Preferred:
  Customer Service and Sales Experience.
• Preferred:
  Moderate level of banking knowledge.

The role is performed indoors in a climate‑controlled, shared work area with moderate noise. Occasional travel (