Customer Service Representative

Position

At Logan Health, we are seeking a dedicated and customer-focused Customer Service Representative to join our Patient Accounting team.

• Respond to patient inquiries about billing, accounts, and payment options professionally and promptly.
• Help patients understand billing statements, EOBs, and insurance claims.
• Post payments and adjustments accurately, ensuring alignment with statements and insurance rules.
• Work with team members to resolve billing issues and elevate as needed.
• Keep patient records accurate and update account information regularly.
• Log customer interactions clearly in the billing system.
• Act as liaison between patients, providers, and payers to resolve account issues.
• Complete tasks efficiently, meeting productivity and quality standards.
• Participate in team meetings and training for ongoing improvement.
• Maintain reliable attendance as per schedule.
• Perform additional duties as required.

• 1+ years of experience in a customer service, front‑office role.
• Excellent interpersonal and customer service skills.
• Proficiency in Microsoft Office Suite, with intermediate knowledge of Microsoft Excel—including data entry, formulas, and basic functions.

• Experience in a hospital or medical office setting.
• Ability to clearly convey patient account information.
• Organizational and critical‑thinking skills; capable of prioritizing tasks and working independently or as part of a team.
• Understanding of HIPAA and confidentiality guidelines.

Day Shift – 8 Hours. Schedules and shifts may be subject to change based on patient care and department/organizational needs.

Logan Health is an Equal Opportunity Employer (EOE/AA/M‑F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.