Principal Infrastructure Administrator

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Full-Time Professional Kalispell, MT, US

2 days ago Requisition

Reports to Infrastructure Manager

N/A

The Principal Infrastructure Administrator supports all Systems and Infrastructure for Whitefish Credit Union and will require a keen attention to detail, initiative and a desire for planning, project documentation and team collaboration. Responsible for performing complex project planning and maintenance tasks independently, this position will also provide Tier 3 support to resolve issues that are assigned to the IT project engineering team.

Being able to learn new technologies quickly and adapt to new ideas and new methodologies is a must. This position is expected to participate in the critical system support structure with other IT departments. The Principal Infrastructure Administrator is expected to function with a very high degree of autonomy and self-direction once assigned work.

• Execute project-related tasks from concept, planning, design through project completion.
• Actively maintain education and cross-training on infrastructure areas of expertise.
• Prepare, lead, and attend training when available and appropriate.
• Participate in the evaluation and estimation of infrastructure work requests, and major projects .
• Provide management with insightful systems recommendations that include detailed work plans along with supporting documents such as VISIO diagrams.
• Participate in infrastructure project development and planning.
• Troubleshoot system outages and performance issues in support of key business processes and core services.
• Configure and install systems equipment to ensure their reliable operation for fulfilling business objectives and processes.
• Conduct research on systems products, services, protocols, and standards to remain abreast of developments in the networking industry.
• Participate in new and existing equipment, hardware, and software installs and upgrades.
• Interact with vendors, outsource rs, and contractors to ensure SLA and project performance.
• Create, follow, maintain, and update documentation and checklists to ensure efficiency and consistency.
• Use advanced troubleshooting methodologies that provide efficient, effective resolution and minimize negative impacts.
• Plan and design systems infrastructure, including acquisition and installation of new equipment and reconfiguration of existing equipment to meet changing organizational needs.
• Develop and maintain network documentation and policies for security and use of the network.
• Report to work on time and as scheduled.
• Perform other duties as assigned.

• Be comfortable following change management and documentation procedures.
• Ability to earn industry certifications and/or perform continuing education to ensure proficiency i n position.
• Ability to implement, administer, and troubleshoot system infrastructure devices, including active directory, DHCP, DNS, current Microsoft Windows Server OS and virtual environments.
• Ability to implement, administer, and troubleshoot network infrastructure devices, including switches, routers, and firewalls.
• Ability and willingness to travel to all branch locations.
• Ability to be periodically available on an on-call basis to ensure availability of WCU systems. This includes the availability to support the 24/7 on-call staff as needed.
• Ability to work nights and weekends as needed , which may include holidays or non-standard business hours.
• Ability to communicate effectively in person, in writing and over the phone with all internal and external stakeholders. Courtesy and tact are essential.
• Ability and willingness to interact calmly and professionally with people from all backgrounds.
• Ability to multi-task, prioritize and organize day-to-day responsibilities with attention to detail and timeliness.
• Ability to follow oral and written instructions.
• Ability to work with others in an effective manner, listen well,…