Corporate Mortgage Loan Administration Specialist II

Position Overview

Glacier Bancorp’s (GBCI) Mortgage Loan Admin Specialist II is responsible for initiating third‑party service orders on mortgage loans, managing appraisal orders through receipt, and reviewing and processing disclosures within established guidelines. The role requires extensive contact with customers, vendors, and bank staff, and regular communication with the Mortgage Loan Admin Supervisor to suggest operational improvements.

• Order third‑party services on mortgage loans: certificate of eligibility on VA loans, condo documents, tax transcripts, title commitment, VOE/VOI/VOA, flood certificate, case numbers, payoffs on VA IRRRL loans, CAIVRS, and homeowners’ insurance policies.
• Order and manage appraisals, follow up as needed, deliver a copy to the applicant within the required timeframe, and perform limited review on appraisals as required.
• Disclose initial mortgage loan disclosures promptly and accurately; ensure all required product, regulatory, and state disclosures are included and issued within regulatory time frames; verify fee and loan information for accuracy at the time of disclosure.
• Maintain consistent and thorough communication with all involved parties, including customers, vendors, bank staff, government agencies, and investors.
• Stay current on loan programs and lending regulations (federal and state) and all compliance and bank policies.
• Maintain contact with government agencies and investors to determine changes in requirements and products.
• Participate in educational offerings from FHA, FNMA, FHLMC, VA, MI companies, etc., to stay up to date with changes.

• High School Diploma or GED.
• Minimum 2 years of clerical experience in mortgage fulfillment.
• At least 1 year of experience in 2 of the loan admin desk functions (Order Desk, Appraisal Desk, Disclosure Desk).
• Knowledge of company, FNMA, and FHLMC guidelines and procedures.
• Experience with loan platform software such as Encompass and ability to learn additional computer applications.
• Strong organizational, analytical, and attention‑to‑detail skills; ability to multi‑task and handle complex tasks efficiently.
• Must comply with all company policies and applicable laws (Bank Secrecy Act, Patriot Act, OFAC).

Mid rate for this position is $22.14 per hour (calculated for Kalispell, MT). Washington applicants:
Spokane $21.01 to $31.53 per hour;
Wenatchee $21.31 to $31.97 per hour.

The compensation offer is individualized based on geographic location, experience, and education.

Benefits include medical, dental, vision, and life insurance available to employees and their eligible dependents, health savings account option, Employee Assistance Program, health rewards program, retirement savings plan (401(k) and profit‑sharing), short and long‑term disability benefits, education and training benefits, and discounts on banking products and services.

Paid time off accrues at .0745 per hour worked for part‑time employees, up to 240 hours per year for certain full‑time employees, with 6 paid holidays for full‑time employees and pro‑rated holidays for part‑time employees. Employees in Utah and Nevada may be eligible for pay for certain state‑recognized holidays.

Occasional travel (less than 10 days per year) may be required by automobile or commercial airlines. Working conditions include indoors in a climate‑controlled shared work area with minimal noise. The position is sedentary with occasional lifting up to 10 pounds.

Equivalent combinations of education and work experience are not considered.

Glacier Bancorp, Inc. is an equal opportunity employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the United States.

No recruiters or unsolicited agency referrals please.