Credit Admin Assistant

About

The Role

Come join a company that celebrates its employees and deeply cares about the community. Voted Best Employer and Best Place to Work in the Flathead!

All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to years of experience and educational background.

The Credit Admin Assistant is responsible for fulfilling Quality Control, Credit Administration, and Special Assets duties as assigned.

Employee will have extensive contact with customers, vendors, the general public, and bank staff and will interact in a professional and courteous manner and conduct him/herself in such relationships in a manner that will enhance the overall efficiency and image of the bank.

• Provide support and assistance as needed to the Chief Credit Officer, Credit Administrator/Manager, and Special Assets Manager, i.e. scheduling, answering phones, event planning, reports, accounts payable tasks, etc.
• Perform loan quality control reviews:
  • Ensure loan files adhere to regulatory and internal guidelines through timely pre- and post-closing reviews. Verify data accuracy, audit documentation, identify red flags, and report discrepancies to mitigate risk and ensure compliance. Complete reviews in all applicable systems such as nCino, Laser Pro and Synergy.
  • Complete loan reviews by auditing the following areas (at minimum) according to policy and procedure:
    • Note review: borrowing structure, loan amount, term, maturity date, payment schedule, interest method, rate/rate structure, prepayment penalty, pre-closing conditions.
    • Collateral review: UCC/lien search, title commitment and insurance, grantors, security agreement, insurance, flood insurance, collateral supporting documentation (e.g. title application), valuation documentation.
    • Document/System/Other review:
      Laser Pro warnings, disbursement, Laser Pro to nCino data consistency, change memos, Laser Pro document review, HMDA/CRA data, FHLB/BIC data.
    • Credit metrics calculations based on spreads and supporting financial documentation.
    • Covenant language and consistency from credit memo/nCino to Laser Pro and loan agreements.
  • Work closely with loan staff to correct data and documentation errors. Provide information and training related to review findings.
• Accurately and promptly prepare numerous credit, loan and special assets reports and distribute to management, ensuring accuracy and timeliness.
• Work closely with Commercial Lenders to timely and accurately process business NSF decisions daily.
• Assist with event planning by securing venues and vendors, meal planning, managing budgets, marketing and promotion tasks, coordinating logistics, event execution and troubleshooting, setup and takedown, etc.
• Responsible for processing and logging appraisal write-offs.
• Responsible for following a predetermined schedule of letters to customers with delinquent loan accounts.
• Backup for developing agendas and scheduling meetings for various credit and committee meetings. When needed, attend committee meetings, take and maintain records of the minutes for Loan Committee, Second Review, and Special Assets Committee.
• Assist with the tracking and communication of weekly rate updates.
• Complete system maintenance related to upgrades, downgrades, and annual loan reviews.
• Assist and respond in a timely manner to audit/examinations by providing reports and/or files.
• Responsible for maintaining organized and current digital files related to the Credit and Special Assets departments.
• Purchase products for Commercial/Credit.

• Service Quality - embrace service pledge and provide extraordinary and consistent service to all internal and external customers. Listens to and asks about customers' needs.
• Participates in required training, staff meetings, and lobby displays.
• Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of Glacier Bank.
• Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization personnel).
• Complete required bank training courses within assigned time frame(s).
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.
• Represent Glacier Bank in a professional manner which includes a professional image, confidentiality, a positive  can-do  attitude, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy.
• Consistently maintains regular and reliable attendance.
• Additional duties as requested or assigned.

• High degree of attention to detail as well as excellent organizational skill(s) to perform in a fast-paced environment.
• Must have ability to…