CRP Legal Processing Operations Specialist

About The Role

Under the direction of the CRP Fraud Ops Supervisor, the CRP Fraud Operations Analyst will be responsible for providing best in class correspondence and disbursements of legal requests for the bank including subpoenas, garnishments, and levies. This role will manage and monitor routine levy/garnishment/subpoena requests. In addition, the Fraud Operations Analyst will also be responsible for providing backup fraud investigation services for debit and credit cards, new accounts, account abuse, check forgery and fraud, elder abuse, suspected money laundering, check kiting, identity theft.

This is a Corporate position which may be located in an available bank division across our nine-state footprint in AZ, CO, , MT, NV, TX, UT, WA, or WY.

The entry rate for this position is $24.99 + / hour (calculated for Kalispell, MT).

WA Applicants ONLY:

• Spokane $27.91 to $41.86 per hour
• Wenatchee $28.30 to $42.44 per hour

• Prepare correspondence and disbursements for legal requests for the bank such as subpoenas, garnishments, and levies.
• Communicate, over the phone or in person, with external clients, bank division employees, and various lines of business to verify authenticity of subpoena, garnishments, and levies.
• Maintain favorable customer relations with collection agencies, law enforcement, and judicial agency personnel through regular contact; exercises discretionary judgment and initiative regarding subpoenas, garnishments, and levies within the parameters of the organization's policies, procedures and security.
• Prepare spreadsheets in order to capture and monitor subpoena, garnishments, and levies. Provide input on obvious trends or process improvements.
• Escalate sensitive, complex and large financial, compliance or reputational issues to management where appropriate. May refer cases for special attention to BSA/AML or other area where warranted. Filing the necessary paperwork when required for suspicious inquiries which includes but is not limited to suspicious activity referral forms and fraud and operational loss forms.
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.

• Required:
  
  Associate Degree – Associates Degree in Accounting/Finance, Business, Criminology, Law related field(s) of study.

• Required:
  
  3 years – Banking experience focused on levy/garnishment or subpoena processing.
• Required:
  
  Knowledge Of – Working knowledge of financial regulations such as but not limited to Reg CC, Reg E, Reg B, Reg Z, UCC4, AML/BSA CIP, KYC, EDD and  Red Flags.
• Required:
  
  Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Adobe and Internet Browsers
• Preferred:
  Beginner Experience – Experience with fraud investigations including wire fraud, check processing, ACH, card services, new accounts authentication.
• Preferred:
  Knowledge Of – Understanding of banking and fraud threats, along with fraud analytics including the ability to spot financial irregularities or abuse.
• Preferred:
  Knowledge Of – Thorough knowledge of operation functions, systems, policies and procedures for fraud investigations.

Would an equivalent combination of relevant education and work experience be considered?:
Yes

• No specific requirements listed.

• A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature.
• Thorough knowledge of operation functions, systems, policies and procedures for fraud investigations.
• Strong organizational and time management skills.
• Possess analytical and technical skills in fast-paced, changing professional environments.
• Well-developed customer relations skills.
• Must be able to maintain confidentiality.
• Strong interpersonal, verbal and written communication skills.
• Ability to manage multiple…