Housekeeping

ESSENTIAL FUNCTIONS

• Assists all guests in a sincere and courteous manner, whenever possible going above and beyond and doing whatever it takes to ensure guest satisfaction.
• Thoroughly and correctly cleans and sets up guest rooms according to Franchise and Veridea Group operational policies and standards to ensure guest satisfaction.
• Removes soiled bed and bath linens and replaces with clean linens.
• Removes trash and debris from guest room.
• Cleans all surfaces in bathroom area.
• Dusts all surfaces.
• Replenishes promotional materials/literature.
• Ensures alarm clock, telephone, and TV/remote are in working order and programmed properly.
• Replenishes room amenities.
• Vacuums room.
• Follows proper franchise procedures in stay-over rooms.
• Completes checkouts in 30 minutes or less at transient properties and 45 minutes or less at extended stay properties.
• Completes stayovers in 15 minutes or less at transient properties and 25 minutes or less at extended stay properties.
• Reports on unusual circumstances to Supervisor.
• Each housekeeper is responsible for disposing their trash to outdoor receptacle.
• Props guest room doors open only when physically present in guest room.
• Keeps housekeeping cart flush to guest room wall while cleaning. This ensures guests have plenty of corridor space to walk as well as keeps housekeeper safe.
• Reports maintenance requests promptly and utilizes maintenance ticket system.
• Turns in articles left in rooms and registers them accordingly in Lost & Found Logbook.
• Maintains clean and orderly cart and vacuum cleaner to maximize job efficiency.
• Treats vacuum cleaners with respect, avoiding vacuuming over cords and damaging guest room furniture.
• Reports all “DO NOT DISTURB” or bolted door rooms to supervisor to ensure guest safety and maximize guest satisfaction.
• Checks cart stock to determine adequacy for day’s work.
• Re-stocks housekeeping cart as needed in the allotted 15 minutes or less daily.
• Pulls damaged and/or stained linen and returns it to the laundry reclaim area. Alerts Laundry Attendant of any issues.
• Locks linen closets after each use, to always ensure maximum safety and security.
• Acquires working knowledge of the property and all facilities to respond to guest questions effectively.
• Understands and applies all hotel safety and security procedures as required to maintain a secure and safe environment for employees and guests.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken; also, provides potential solutions to the problems noticed.
• Ensures that guest issues are dealt with appropriately. If outside his/her bounds of authority, promptly brings the matter to the attention of hotel management.
• Proactively looks for opportunities to improve operations.
• Adheres to all company policy and procedures, safety procedures, Health Department, and other regulatory requirements.
• Performs all other duties as assigned or requested.

• Accepts directions and priorities from supervisor and reliably follows-through on tasks.
• Performs job duties with a minimum of disruption to the guest.
• Ability to be friendly and cheerful; interacts easily with strangers.
• Cooperates with and supports others.
• Works independently with little supervision.
• Ability to safely work with cleaning equipment and cleaning chemicals including: vacuum cleaners, brooms, mops, etc.
• Ability to clean rooms in the allotted time given by supervisor.
• Ability to clean 10-15 guest rooms daily depending on hotel status.
• Handles the physical demands of the job, including standing and walking for most of the shift, bending, climbing
• Good hand dexterity required to dust, polish, make beds, fold towels, etc.
• Grooming and uniform standards must meet Employee Handbook Standards.