Corporate Digital Channels Manager

About The Role

The Digital Channels Manager plays a crucial role in enhancing our employee and external customer-facing delivery channels and ensuring seamless experiences across all technology platforms, including but not limited to self-service online applications, digital banking systems and in-branch origination platforms.

This role leads cross-functional teams to deliver innovative, customer-centric solutions that drive business growth, improve organizational efficiency, enhance user experience, and ensure regulatory compliance. They work closely with the Senior Digital Strategy Manager, Senior Product Managers and others to develop and carry out the Bank’s digital vision to ensure our digital experience meets our customers’ needs and supports our product strategies.

The Digital Channels Manager must be obsessed about the customer and employee digital experience.

This is a Corporate position which may be located at an available bank division location across our nine-state footprint in AZ, CO, , MT, NV, TX, UT, WA, or WY. Entry rate for this position is $ + / per year (calculated for Kalispell, MT). All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

WA applicants only range: $ to $ a year.

• Directly and indirectly manage internal and external cross-functional teams in developing and implementing new digital capabilities and optimizing existing banking processes, increasing efficiency and improving the customer experience.
• Exercise judgment in driving continuous improvement of digital channels by evaluating performance metrics, interpreting end-user feedback, and proactively identifying and implementing strategic enhancements based on emerging digital trends and business priorities.
• Support the development and implementation of banking technology platforms, ensuring reliability, accuracy, and efficiency of banking channels and processes.
• Ensure smooth implementation of digital channel changes in coordination with Product Marketing, Operations, IT, Customer Experience and division staff, including identifying and documenting procedural changes and developing support and release documentation.
• Provide guidance and support to internal teams on banking channel usage and best practices, proactively identifying knowledge gaps and developing targeted training to enhance user adoption and effectiveness.
• Conduct regular reviews of banking channels and support requests from internal and external auditors to ensure compliance with industry standards and regulations.
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and Office of Foreign Assets Control. Complete the assigned online training courses and achieve a passing score by the due date.

Required:

Bachelor’s Degree in Information Systems (IS), Management Information Systems (MIS), Business Management, or a related field.

• Required:
  
  Minimum of 8 years of experience in digital channel development, loan origination/underwriting technology platform management, or a related banking technology leadership role.
• Required:
  
  Advanced / Specialized Knowledge working with digital banking products and services, such as online/mobile banking, digital account and loan origination and/or payment processing.
• Required:
  
  Knowledge of banking industry regulations and compliance standards.
• Preferred:
  Advanced Experience developing and implementing digital strategy and digital product management.

• Excellent analytical skills with the ability to interpret data and make data-driven decisions.
• Proficiency in project management and the ability to organize work and direct tasks among internal and external team members.
• Proficiency in time management and ability to manage multiple tasks simultaneously, work independently and as part of a team to meet project deliverables.
• Strong written and oral communication and collaboration skills, with the ability to work effectively with…