CRP nCino Program Manager

About The Role

The Program Manager leads complex, cross‑functional programs comprising multiple interrelated initiatives to deliver strategic business outcomes. The role aligns program objectives with enterprise strategy, partners with product and business leaders, and provides executive visibility on progress, risks, and value realization.

• Program Governance & Strategic Alignment
  • Plan and manage programs composed of multiple related initiatives that are cross‑functional and/or enterprise‑wide.
  • Ensure program objectives align to strategic goals and intended business value.
  • Partner with Product leadership to understand goals, outcomes, and sequencing without owning prioritization decisions.
  • Assist leaders and business owners by illuminating tradeoffs, constraints, and dependencies.
  • Participate in quarterly planning to surface cross‑team impacts and dependencies.
• Stakeholder & Documentation Management
  • Develop and maintain stakeholder maps and communication plans.
  • Build strong, trusted relationships across business, technology, compliance, and vendor partners.
  • Facilitate alignment conversations across stakeholders with competing priorities.
  • Own reporting, executive updates, and program‑level dashboards.
  • Create and maintain program documentation, including status reports, risk and decision logs, schedules and budgets, metrics, and lessons learned.
  • Lead regular program reviews with executive sponsors and key stakeholders.
  • Identify and communicate emerging risks, issues, and required decisions early.
• Program‑Level Resource & Dependency Management
  • Coordinate program‑level schedules, milestones, and dependencies across initiatives.
  • Perform long‑range resource forecasting at the program level.
  • Surface resource constraints and conflicts to leadership with options for resolution.
  • Coordinate shared infrastructure and sequencing to benefit the overall program.
  • Support, mentor, and coach project managers/scrum masters operating within the program.
• Agile, Hybrid, & Traditional Project Delivery
  • Lead end‑to‑end delivery of initiatives using Agile, Hybrid (Agile + Waterfall), and Waterfall project management methodologies.
  • Ensure adherence to defined project standards, policies, and governance practices.
  • Define and manage project scope, budget, risks, and dependencies.
  • Manage delivery execution, dependencies, and schedules while proactively removing impediments and roadblocks.
  • Partner with sponsors and stakeholders to plan, execute, and govern projects.
  • Lead cross‑functional teams to deliver outcomes.
  • Communicate project status through structured meetings, reporting, and documentation.
  • Ensure accurate project documentation, approvals, and audit readiness.
  • Manage transition from project completion to operational handoff.
  • Must comply with all company policies and applicable laws, completing required online training courses.

• Education
  • Bachelor’s Degree in a business‑related discipline (organizational management, marketing, finance, or information technology).
• Experience
  • Minimum of 4 years hands‑on experience as a program manager and as a project manager/scrum master for large, complex projects within a banking or business environment, with a minimum of 2 years as a program manager.
  • Minimum of 2 years experience with nCino Commercial Loan Origination System.
  • Advanced knowledge of various project management methodologies (Waterfall, Agile, Scrum, SDLC) and tools (Microsoft Project, Workfront, ADO, Jira, Confluence).
  • Preferred experience managing projects or programs in banking or IT (minimum 4 years).
  • Preferred 2 years experience planning and problem‑solving with product management and delivery teams.
• License/Certification
  • CSM, SAFe, or similar certification; or ability to obtain within 6 months.
  • PMP certification or equivalent experience (additional 2 years as a project manager).
  • Preferred certifications: nCino, ACSM, CSP‑SM, Program Management Professional.
• Required
  
  Skills and Abilities
  
  
  • High level of trust, credibility, diplomacy, and professionalism.
  • Coaching skills to motivate, influence, educate, and advise others.
  • Strong written, verbal, and interpersonal communication and presentation skills.
  • Ability to work independently…