Solutions Architect​/Support Engineer

Mobex Health builds digital health solutions that improve access, engagement, and outcomes for Medicaid and underserved populations. We partner with health plans, providers, states, community organizations, and caregivers to deliver technology that simplifies care coordination, enhances member experience, and drives measurable results.

We are a fast-growing, mission‑driven team focused on innovation, operational excellence, and measurable impact.

Mobex Health is seeking a highly skilled Solutions Architect / Support Engineer who can balance technology and strategy equally. This role blends solution design, hands‑on technical troubleshooting, cross‑functional collaboration, and forward‑looking architectural strategy. It also incorporates the use of AI‑driven tools to enhance development workflows, documentation quality, architectural analysis, and support operations.

You will shape how solutions are envisioned, designed, built, and supported—matching technical approaches to project goals while coordinating the development, analysis, and implementation of highly reliable, scalable digital health platforms.

If you thrive in fast‑paced environments, enjoy solving complex problems, and want to directly influence healthcare technology innovation, this role is for you.

The role operates primarily in a remote environment for candidates based in the US, with periodic travel to our Henderson, NV headquarters for strategic meetings and team alignment.

• Maintain an equal focus on technology and strategy, ensuring alignment with client needs, Medicaid requirements, and organizational objectives.
• Use AI platforms to accelerate architectural analysis, improve documentation clarity, generate system diagrams, and support technical scoping activities.
• Match technical solutions to project goals, constraints, workflows, and expected outcomes.
• Architect secure, scalable system designs across Mobex Health platforms (web, mobile, kiosks, telehealth, care management tools, reporting infrastructure, and more).
• Lead solution analysis and guide teams from conceptual design through full implementation.
• Transform business requirements into technical specifications, API mappings, workflow diagrams, and integration plans in partnership with product managers and leadership.
• Coordinate cross‑functional collaboration between engineering, Dev Ops, QA, product, customer success, and client teams.
• Advise on technical feasibility, risks, and alternatives for new developments or complex client customizations.
• Maintain architecture documentation, system diagrams, and long‑term solution roadmaps.
• Design solution blueprints tailored to business requirements and organizational goals, ensuring technical deliverables meet health‑plan and client expectations.
• Select optimal technologies, platforms, and vendors—balancing cost, scalability, compliance, performance, and integration constraints.
• Assess constraints such as budget, resources, compliance, time‑to‑market, scalability, and technical debt.

• Collaborate with business analysts, product owners, compliance/legal teams, and clients to deeply understand workflows, regulatory requirements, data needs, and business objectives.
• Create and maintain architecture documentation, data‑flow diagrams, integration maps, and API specifications.
• Present technical solutions to non‑technical stakeholders in clear, accessible language.

• Serve as Tier 2/Tier 3 escalation for production issues, outages, data discrepancies, and integration failures.
• Troubleshoot backend services, APIs, databases, SSO configurations, infrastructure, and web/mobile applications.
• Analyze logs, AWS services, API traces, and system behavior to diagnose issues and recommend solutions.
• Assist with deployments, release processes, bug validation, and release testing.
• Develop internal troubleshooting guides, runbooks, and support workflows to improve operational consistency and response times.

• Participate in technical…