Senior Technical Account Manager

Technical Account Manager

Remedio is a first‑of‑its‑kind platform that automates and error‑proofs configuration security for connected devices, helping enterprises manage and secure large fleets of distributed endpoints.

As a Technical Account Manager (TAM) you will drive customer success, satisfaction and retention. You’ll bridge the gap between customer needs and our technical capabilities, influence product evolution, and build long‑term relationships that lead to growth, expansion and mutual success. If you enjoy a mix of technical challenges, customer engagement, long‑term relationships and strategic influence, this role will suit you well.

• 7+ years of experience in a technical customer‑facing role (Technical Account Manager / professional services / solutions‑oriented account management).
• Excellent communication skills—capable of working with technical teams and non‑technical business stakeholders alike with clear written and verbal communication.
• Customer‑centric mindset: ability to build trust, anticipate customer needs, and act as an advocate for the customer inside the company.
• Strong problem‑solving and project‑management skills: able to lead deployments, configurations, escalations, and follow‑through to resolution.
• Proactive and strategic: not just reactive support—anticipate needs, propose optimisations and improvements, and help customers grow their use of Remedio.
• Ability to work collaboratively across Sales, Product, Engineering and Support teams to deliver a seamless customer experience and influence the company roadmap.
• Bonus: familiarity with scripting/automation, understanding of compliance frameworks/IT‑OT security, or previous experience in endpoint security/compliance context.

• Act as the primary technical point of contact for assigned enterprise/mid‑market customers—owning the post‑sale relationship and ensuring they derive full value from our platform.
• Onboard new customers: work with them to understand their environment, assist with initial set‑up, configuration and deployment, and guide them through best practices.
• Troubleshoot and resolve technical issues or escalations, coordinating internally with Support, Engineering, Product—acting as the customer advocate inside Remedio to ensure issues are addressed properly and quickly.
• Translate customer business and compliance requirements into technical configurations or solutions on the Remedio platform; help them map security/compliance goals into concrete settings and workflows.
• Provide ongoing guidance, training and enablement—help customers adopt new features, roll out changes and stay aligned with best practices.
• Serve as a trusted advisor: understand customer's business context, long‑term objectives and challenges; proactively propose optimisations, upgrades or expansions of their usage.
• Relay customer feedback, feature requests and real‑world requirements to internal Product and Engineering teams—helping shape product roadmap based on customer needs.
• Maintain thorough documentation: project plans, configuration guides, best‑practice playbooks, knowledge‑base entries both for internal use and customer reference.