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Service Desk Lead: Mentorship, SLA Excellence, IT Ops
Job in
Kalispell, Flathead County, Montana, 59901, USA
Listed on 2026-06-21
Listing for:
Concept-Plus
Full Time
position Listed on 2026-06-21
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Concept-Plus in Fairfax, VA, is seeking a Service Desk Lead to oversee daily operations of customer-facing IT and call center support services. The role ensures high-quality support while coordinating activities across teams, balancing mission needs with customer experience.
Ideal candidates will have a Bachelor’s in Computer Science and over 5 years of relevant leadership experience. Strong customer service and SLA management skills are essential, along with familiarity with service desk tools like Service Now.
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