Business Analyst

Full-Time Technical Kalispell, MT, US

3 days ago Requisition

WHITEFISH CREDIT UNION (WCU)
POSITION DESCRIPTION

Position Title :
Business Analyst

Organizational Relationships:
Reports to VP of Business Solutions

Supervisory Responsibilities:

N/A

General Function:

The Business Analyst is a member of the Business Solutions Team within IT and serves as the solution architect for assigned enterprise initiatives. This role acts as the primary conduit for business requirements between Project Owners, business stakeholders, and technical delivery teams, ensuring solutions align with organizational goals, regulatory requirements, and industry best practices.

The Business Analyst partners closely with Project Managers to lead projects through established PMO processes, supporting timely and successful delivery. This role is responsible for analyzing business processes and operations, identifying opportunities for efficiency and improvement, and translating business needs into clear, actionable requirements that guide system enhancements and application implementations.

Working collaboratively with Systems Analysts and other technical teams, the Business Analyst ensures that solutions improve operational efficiency, enhance member experience, and support compliance with credit union policies and applicable regulations.

Position Functions:

• Analyze and document current-state business processes, workflows, and operational practices.
• Evaluate the effectiveness of existing systems and identify gaps, inefficiencies, and risks.
• Define and document business initiatives, including scope, objectives, and expected outcomes.
• Identify opportunities for process optimization, automation, and improved system utilization.
• Develop future-state process designs aligned with business and technology strategies.

Requirements Management & Solution Design

• Elicit, analyze, and document business and functional requirements using established methodologies.
• Translate business needs into detailed requirements, use cases, process flows, and user stories.
• Act as the primary liaison between business stakeholders and technical teams.
• Ensure requirements align with enterprise architecture, compliance standards, and strategic objectives.
• Maintain a strong understanding of credit union core and ancillary applications, including their capabilities, integrations, and interdependencies.
• Partner closely with Systems Analysts to design, enhance, and implement system solutions.
• Ensure solutions are technically feasible, scalable, and aligned with application architecture.
• Support evaluation, selection, and implementation of new technologies and vendors.

Project Delivery Support

• Collaborate with Project Managers to support projects through the full lifecycle (initiation through implementation).
• Participate in planning, scoping, and prioritizing enterprise initiatives.
• Facilitate workshops, interviews, and working sessions with stakeholders.
• Support User Acceptance Testing (UAT), training, and change management activities.
• Business requirements
• Process maps
• System interactions and dependencies
• Initiative definitions and project artifacts

Stakeholder Engagement & Continuous Improvement

• Build strong relationships across business units and technical teams.
• Communicate effectively with stakeholders at all levels of the organization.
• Stay informed on credit union industry trends, fintech solutions, and best practices.
• Contribute to continuous improvement efforts across systems, processes, and service delivery.

Position Requirements:

Professional & Analytical Skills

• Strong business analysis, facilitation, and documentation skills.
• Ability to analyze complex business processes, identify interdependencies, and recommend improvements.
• Excellent analytical, problem-solving, and organizational skills.
• Ability to translate complex technical and business requirements into clear, consumable information for all levels of the organization.
• Curious, action-oriented, and committed to continuous learning and self-development.

Project & Work Management

• Working knowledge of project management and business analysis methodologies (e.g., Agile, Waterfall, Project Lifecycle).
• Ability to prioritize, organize, and manage multiple concurrent projects and responsibilities in a fast-paced environment.
• Strong time management, follow-through, and attention to detail.
• Strong interpersonal and communication skills (verbal and written), with the ability to build trust and influence across the organization.
• Ability to communicate effectively and professionally in person, in writing, and over the phone with internal and external stakeholders.
• Ability to work collaboratively with diverse teams, listen effectively, share information, and respect different work styles.
• Customer-focused mindset with a commitment to understanding and supporting staff needs.
• Ability and willingness to interact calmly and professionally with individuals from all backgrounds.

Compliance & Employment Requirements

• Ability and willingness to travel to other branches.
• Ability to…