Service Desk Representative - Kalispell

Are you a helpful problem-solver who enjoys working with people and technology? Endpoint is looking for a Service Desk Representative to be the first point of contact for customers who need technical support. You’ll help users resolve issues with computers, mobile devices, software, hardware, and productivity tools while providing a friendly, professional support experience. You’ll also be part of a collaborative team that shares knowledge, improves processes, and works together to deliver great service.

Location: Flathead County, Montana

• Be a welcoming first point of contact for customers seeking technical support.
• Respond to support requests through in-person, phone, email, chat, and web-based channels.
• Troubleshoot common hardware, software, password, Microsoft operating system, desktop application, peripheral, security, and basic network issues.
• Document, prioritize, categorize, and track support requests in the customer relationship management system.
• Own customer issues from start to finish, including timely follow-up on open items.
• Help users feel confident by explaining solutions and coaching them on equipment, software, and support resources.
• Provide on-site technical support when needed.
• Use tools, documentation, and reference materials to research and resolve issues.
• Contribute to support documentation and share knowledge with teammates.
• Look for ways to improve the customer experience and support team processes.

• An associate degree in a related field or equivalent hands-on experience.
• At least one year of help desk experience in a corporate environment; two years is preferred.
• Comfort troubleshooting computer hardware, software, Microsoft products, and network or account management tools.
• The ability to diagnose and resolve moderately complex technical issues.
• A customer-first mindset and strong communication skills, both written and verbal.
• The ability to explain technical information clearly to customers, managers, and teammates.
• A professional, team-oriented approach with the ability to manage multiple priorities.
• Flexibility to adapt to changing schedules, priorities, and customer needs.
• Related certifications such as Microsoft Technology Associate, A+, or Network+ are helpful but not required.

• You’ll make a direct impact by helping customers get back to work quickly and confidently.
• You’ll build hands-on technical experience across a variety of systems, tools, and support scenarios.
• You’ll work with a supportive team that values collaboration, documentation, and continuous improvement.
• You’ll have opportunities to strengthen your customer service, troubleshooting, and technical communication skills.

The physical demands described below are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Regularly sit, talk, hear, and use a computer, telephone, and keyboard.
• Use close vision for computer-based work.
• Maintain regular, predictable attendance.

The work environment described below is representative of the conditions encountered while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Work in a business office environment with moderate noise from computers, phones, printers, and light traffic.
• Work in a confined area as needed.
• Sit at a computer for extended periods of time.

Endpoint Technology Partners is committed to the promotion of equal employment opportunity in all our employment programs, practices, and decisions. To this end, we endeavor to select, place, train and promote the best qualified individuals based on job-related factors such as merit, competence, performance, qualifications, and business needs. Endpoint Utility LP prohibits employment discrimination with respect to any term or condition of employment (including recruitment, hiring, working conditions, assignments, promotions, transfers, demotions, reductions in the workforce, terminations, rehire, rates of pay or other forms of compensation, benefits, selections for training, the use of all facilities and participation in all Company sponsored employee activities or benefits) because of a “Protected Characteristic” (defined below).

Endpoint Technology Partners will comply with applicable laws providing for bona fide occupational qualifications, business necessity or age limitations where appropriate.