Store Supervisor Job Kalispell area,Montana USA,Retail

Store Supervisor

In coordination with the management team, the supervision of store staff in daily responsibilities of meeting daily goals, merchandise organization, production, customer service, and sales while maintaining a clean organized retail setting. When the Store Manager is not on site, the Store Supervisor will be responsible for all daily activities in the store.

Personnel

The Store Supervisor (herein after denoted as SS) will be responsible to train and supervise all employees, volunteers and auxiliary staff working in the thrift store. Handling of personnel matters and documentation required.

The SS will provide specific written input with reference to annual evaluations of employees and evaluation of trainees as needed from referring agencies.

The SS will provide regularly scheduled staff meeting with all store personnel to communicate to them the goals of the organization and recommendations for improving operations. These employees will be given an opportunity for input with ideas and concerns that they have regarding the operations.

The SS shall ensure that all staff and volunteers will be thoroughly orientated in safety and accident policy and procedures as out lined in The Salvation Army Employee Handbook.

General Responsibilities

The SS will provide quarterly documentation to support the pricing of merchandise using other thrift stores in the community as a comparison. Prices in the thrift store will be adjusted to effectively remain viable in the area marketplace.

The SS will be responsible for the handling of the store sales income on a daily basis to include uniform procedures for: all types of cash, charge, check and voucher transactions; daily sales report documentation, bank deposits and cash/check donations.

The SS must be cross-trained in all store positions and able to cover any open shifts to ensure full coverage. The SS must also assist in any given position during busy periods or periods of high volume (ex. cashiering, stocking, etc.)

The SS will be responsible for the opening and closing procedures for the store

The SS will delegate the arrangement for seasonal shopping and merchandise availability on continuing bases. Clothing racks and other stock fixtures are to be kept full of current merchandise at all times.

The SS will ensure the frequent changing and upgrading of all store displays ensuring that all floor stock is attractively organized and frequently rearranged so as to cultivate customer interest.

All clothing will have dated & color-coded tagging and will remain on the sales floor at full and markdown prices for specific periods. Clothing will be ragged out in a timely manner in general accordance with standard Salvation Army Thrift Store practices.

The SS is authorized to reduce prices on any DONATED item that has been on the floor for the designated minimum period. Reupholstered and/or reconditioned items should not be lowered without the management team's approval. Items which are normally baled such as clothing and linens will be marked down to a pre-agreed upon percentage and frequency with the Store Manager. New mattress sets and furniture are not to be marked down without written approval.

Any other tasks/responsibilities necessary for the successful operation of the Thrift Store, Production area, and Fleet management.

Maintenance/Custodial

The SS will ensure proper safety, cleanliness, care and maintenance of the retail sales floor, production area, building in general, vehicles, and all restrooms.

The SS will ensure that monthly safety inspections are conducted in accordance with Salvation Army Policy immediately notifying the BCM of any deficiencies and corrective action taken.

Order any supplies needed to perform daily operations.

Customer/Community Relations

The SS is responsible to ensure that store clerks positively acknowledge and treat all customers in a courteous manner.

The SS is responsible to ensure that all staff/workers are treated with the same respect and fairness while working in the store.

Customer complaints will be handled in a professional manner by all staff. The SS should personally handle complaints with regard to the sales floor and immediately notify the Manager of the facts surrounding the complaint and the disposition thereof.

Must be available to attend all regularly scheduled and mandatory staff meetings regardless of whether they are outside a scheduled shift or standard work day.

Physical Requirements

Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead for duties such as stocking store shelves
Ability to operate cash register
Ability to operate telephone
Ability to operate a desktop or laptop computer
Ability to lift up to 35 lbs.
Ability to access and produce information from a computer
Ability to understand and produce written information
Ability to operate a motor vehicle

Qualified individuals must be able to…