Sales Coordinator

The Sales Coordinator supports the sales team by managing incoming leads, maintaining accurate CRM data, coordinating customer communications, and ensuring timely follow-up throughout the sales process. This role serves as a key liaison between customers, sales associates, and management while also supporting marketing and showroom operations.

• Monitor incoming leads from all sources, including websites, phones, showrooms, and social media
• Enter, assign, and transfer leads in the CRM to appropriate sales associates
• Track and monitor leads to ensure initial customer contact is made in a timely manner
• Assist sales associates with CRM updates and data entry during time constraints
• Communicate incoming inquiries and lead activity to the Sales Manager

• Answer incoming phone calls professionally and promptly
• Assist customers with basic product information, including product names and availability
• Transfer customers to available sales associates or take detailed messages when necessary
• Track showroom customers to ensure timely assistance and a positive customer experience
• Maintain existing customer touchpoints using approved and scripted messaging

• Monitor and respond to social media inquiries and leads
• Create and post daily organic social media content in alignment with company guidelines
• Communicate social media leads and inquiries to the sales team and management

• Complete required OEM product knowledge tests and certifications
• Participate in dealership/company events, shows, promotions, and training sessions as needed

• Strong organizational and multitasking abilities
• Excellent verbal and written communication skills
• Customer-focused mindset with a professional demeanor
• Familiarity with CRM systems and basic data entry (or ability to learn quickly)
• Comfort using social media platforms for business purposes
• Ability to work well in a fast-paced, team-oriented environment

Job Type: Full-time, 40+ hrs./wk.

Schedule: Five days a week from 8:30 AM to 5:30 PM (this is NOT a remote position)