Inside Sales Associate
Listed on 2026-06-21
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Sales
Inside Sales, Sales Development Rep/SDR, Sales Associate/Assistant, Sales Representative
Company Description
Pacific Steel & Recycling is a long-established leader in steel products and recycling services, serving customers for over 120 years. Headquartered in Great Falls, Montana, the company operates more than 46 branch offices across the Northwestern United States and Alberta, Canada. Each branch is closely connected to its local community, providing jobs, benefits, and support for schools, youth sports, and charitable organizations.
The company emphasizes customer-focused service, quality, and adaptability, while maintaining a strong commitment to giving back to both communities and employees.
This full-time, on-site Inside Sales Associate role is based in Kalispell, MT. The Inside Sales Associate will handle inbound and outbound sales calls, provide product information, prepare quotes, and process customer orders accurately and efficiently. This role will focus on building and maintaining strong relationships with new and existing customers, ensuring timely follow-up on inquiries and leads. The associate will collaborate with the yard, dispatch, and accounting teams to coordinate deliveries, resolve issues, and support smooth operations.
Daily responsibilities also include maintaining updated customer records, monitoring inventory levels related to customer needs, and contributing to a safe, respectful, and team-oriented work environment.
- Proficiency in Inside Sales, with experience handling phone and counter sales in a fast-paced environment.
- Strong Customer Service and Customer Satisfaction skills, including clear communication, active listening, and problem resolution.
- Ability to perform Lead Generation activities, identify new opportunities, and follow up on prospects promptly.
- Experience with Account Management, including maintaining relationships, tracking activity, and supporting repeat business.
- Comfort using basic computer systems, CRM or sales software, and standard office applications.
- Strong organizational skills, attention to detail, and the ability to manage multiple tasks and priorities.
- Team-oriented mindset with reliability, professionalism, and a commitment to safety and ethical conduct.
- High school diploma or equivalent required; prior sales, metal, construction, or industrial experience is a plus.
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