Operations Support Representative

Operations Support Representative - Kamloops

Location:

Kamloops, British Columbia, CA, V2C 5P3

Hours of work:
Monday - Friday, Saturdays as needed. 7:00am - 7:00pm, 1 hour unpaid break. Shifts will vary, flexibility required. 37.5 hours per week.

The Operations Support Representative collects, enters, tracks data used in reporting, prepares manager reports, and maintains documents to ensure accuracy and completion. The representative troubleshoots and maintains handheld package scanners and related inventory/equipment to ensure continuous operation.

• Enter billing and shipping data and reconcile Chain of Signature (COS) documents.
• Prepare, collect, track, and store courier documentation.
• Collect, track, and store courier documentation in the Red Bin to ensure document quality and completeness.
• Prepare the Red Bin to be sent to the Hub in the evening.
• Complete administrative functions.
• Track 407 transponder usage logs to ensure all transponders are returned.
• Prepare reports for managers to ensure accuracy.
• Test and maintain an inventory of replacement batteries for handheld package scanners; replace consumed batteries.
• Send malfunctioning scanners for repair to external repair vendor.
• Answer emails and resolve document completion issues with Lead Hand, managers, and scanner repair vendors.

• 3 months experience working with computers/technology (e.g., word processors, document management systems, scanners).
• 3 months experience troubleshooting scanners and printers.

• Operations Procedures
• Document Management
• Computer Operations Standards and Procedures

Proficiency in English is required for this position due to frequent communications with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.