Operations Support Representative

Description

Hours of work: Monday - Friday, Saturdays as needed. 7:00am - 7:00pm, 1 hour unpaid break.
Shifts will vary; flexibility required. 37.5 Hours per week.
Location: 800 Laval Cres, Kamloops BC.

The Operations Support Representative collects, enters, and tracks data used in reporting and prepares manager reports while maintaining documents to ensure accuracy and proper completion. The representative troubleshoots and maintains handheld package scanners and related inventory/equipment to ensure continuous operation.

• Enter billing and shipping data and reconcile Chain of Signature (COS) documents.
• Prepare, collect, track, and store courier documentation.
• Collect, track, and store courier documentation in the Red Bin to ensure document quality and completeness.
• Prepare the Red Bin to be sent to the Hub in the evening.
• Complete administrative functions.
• Track 407 transponder usage logs to ensure all transponders are returned.
• Prepare reports for managers to ensure accuracy.
• Test and maintain an inventory of replacement batteries for handheld package scanners and replace consumed batteries.
• Send malfunctioning scanners for repair to external repair vendor.
• Answer emails and resolve document completion issues with Lead Hand, managers, and scanner repair vendors.

Experience: 3 months experience working with computers / technology (e.g., word processors, document management systems, scanners, etc.), and 3 months experience troubleshooting for scanners and printers.

• Operations Procedures
• Document Management
• Computer Operations Standards and Procedures

Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders.

Retail Center Environment;
Warehouse Environment.

Working Conditions:

Retail Center Environment;
Warehouse Environment.

Purolator is an equal opportunity employer committed to diversity and inclusion. All qualified applicants are encouraged to apply, and accommodations are provided during the recruitment process upon request.