Receptionist​/Sales Assistant

Job description

Job Title: Receptionist/Sales Assistant/ Warranty Specialist

Pay: CA $19.00-CA $21.00 per hour

Main Purpose of the Job: To represent Eagle Homes in a professional and competent manner while assisting & greeting customers, supporting staff with administrative duties, administering warranty, sales assisting, and completing daily tasks.

Reports to: General Manager & Sales Manager/Process Manager

Direct Reports: Liaison to Contractors

• Be an ambassador for Eagle Homes
• Create & maintain a welcoming experience for client
• Direct calls & handle messages promptly
• Act as liaison with clients, contractors & factory regarding warranty, following up with customers to ensure satisfaction
• Process & submit walk throughs, warranty cards, work orders, corresponding photos & Champion Reward points to factory
• Coordinate contractors, permits, etc.
• Open and close when required
• Prepare & update client files, both paper and in our CRM
• Bookkeeping duties, handling cash, issuing refunds; bank/permit/miscellaneous trips to town & reconciling A/P & A/R
• Maintain outlook, telephone lines, printers and office equipment
• Maintain appearance and cleanliness of the bathroom, kitchen, office & show homes, and take the initiative to clean without instruction on a daily basis
• Prepare home feature sheets, brochures & Internet ads
• Maintain and order office supplies
• Salt & shovel stairs of offices and show homes during the winter months; take out garbage and handle recycling, go to the bank and notary's/lawyer's, shred, etc.
• Track leads through Excel
• Update setup sheets
• Request legals for clients and review them with the Sales Manager
• Ensure TV ads are running at the office
• Weed the weeds around the sales lot
• Ensure the homes are locked prior to leaving
• Assist Home Consultants with sales administration, contract preparation, and transaction coordination throughout the sales process

• Being a ‘people’ person, with the ability to diffuse a heated conversation with friendly demeanor
• Ability to multitask & work in fast paced environment
• Ability to troubleshoot computer, telephone, printer, interac etc. problems with minimal supervision
• Familiar with posting in social media, e.g., Facebook & Instagram
• Competent with Excel, Word & use a number pad
• Comfortable with cleaning
• Enthusiasm to learn tasks & be challenged to move to new opportunities

This is an office job that requires familiarity with a multi-line telephone, printer, scanner, server, interac machine & computer.

Full-time

• Dental care
• Extended health care

• French not required

• Monday to Friday
• Weekends as needed

In person

Please send your cover letter and resume to