Senior Channel Manager; Sales & Coaching

Position: Senior Channel Manager (Sales Performance & Coaching )
Overview  Create awesome experiences for our customers.
Our Team And What We’ll Accomplish Together
We are actively seeking a highly dynamic, results-oriented, and intensely motivated Sales Performance Manager to play an integral and pivotal role in significantly growing the overall Sales Performance and positive Culture within our dedicated Technician Field teams. This is a truly exciting and transformational opportunity to be part of a forward-thinking team that consistently drives tangible business outcomes while diligently delivering exceptional customer experiences.
As the successful candidate, you will be collaboratively working closely with our trusted field teams and supportive leaders, specialized sales support, and creative channel marketing teams to dramatically drive robust sales performance, enhanced productivity, and exceptional quality through a comprehensive, customized training, hands-on coaching, and impactful field excellence program.
Responsibilities   Driving Sales Performance
Develop essential tools and processes to empower field team managers in coaching and performance managing their teams
Guide and facilitate effective coaching practices among field teams and their managers
Create targeted training and learning strategies tailored to different performance segments and cohorts
Analysis and Insights
Conduct detailed review of sales and order reporting, analyzing data by technician, team, and region to identify outliers and trends
Leverage insights gained from other successful sales channels and teams, as well as broader industry best practices
Lead recurring feedback sessions with technician teams to understand on-the-ground successes and challenges
Collaboration and Innovation
Share critical channel feedback with relevant stakeholders across Marketing, Product & Services, Operations, and Support teams
Shape the future tools, processes, and experience for our field teams by delivering targeted and prioritized insight
Qualifications   What you bring
Communication &

Coaching:

Exceptional communication skills, both written and verbal, with proven proficiency in training facilitation and coaching
Sales Acumen:
Extensive experience in sales, demonstrated by a history of significantly improving sales performance
Performance Drive: A passionate and relentless focus on driving performance in others through effective motivation, training, and coaching
Analytical & Strategic Thinking:
Strong ability to analyze data to inform the development of targeted training programs and ultimately influence key performance indicators (KPIs) and results
Organizational & Time Management:
Excellent organizational skills, including the ability to prioritize tasks, manage multiple projects simultaneously, work effectively under pressure, and meet strict deadlines
Self-Management:
Highly self-motivated, proactive, and capable of independent problem-solving with minimal supervision
Flexibility:
Must be willing and able to travel as required
Great-to-haves   A University degree in Business, Finance, Engineering or other quantitative discipline
3+ years of training and coaching experience
3+ years of consumer or retail sales experience
Familiarity or experience with TELUS consumer products and solutions is an asset

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