Service Coordinator ​/ Coordinateur des services

Service Coordinator
Kamloops, BC | Everguard Fire and Safety

Are you an organized, solutions-driven professional who thrives in a fast-paced environment where service, scheduling, and customer experience come together?

At Everguard, we’re looking for a proactive Service Coordinator who enjoys coordinating field service operations, supporting technicians, and ensuring exceptional service delivery—while contributing to meaningful work in fire and life safety.

Why Join Everguard?

Make an Impact – Support fire safety solutions that protect people, property, and communities across Kamloops and the Interior region every day.

Collaborative Team Environment – Work alongside experienced technicians, operations leaders, and a supportive branch team.

Professional Development – Build your career in a high-demand, essential services industry with opportunities to expand your skills in service coordination, operations, and client management.

Work-Life Balance – Enjoy the lifestyle Kamloops offers, with shorter commutes, access to nature, and a strong local community.

Benefits That Work for You – Competitive compensation, comprehensive health, dental, vision, life & disability coverage, and employer-matched RRSP.

What You’ll Do
In this role, you’ll be at the center of our service operations - ensuring everything runs efficiently while delivering a high-quality customer experience:

Coordinate and maintain schedules for field service technicians

Create and manage customer work orders, ensuring service requirements are completed on time

Communicate effectively with technicians to support service delivery and resolve issues

Assist technicians with customer requests, inspections, and service coordination

Prepare quotes and process invoices for service work

Produce fire inspection reports and compliance certificates

Maintain accurate client, product, and service data in ERP systems

Provide responsive, professional customer service to both internal and external stakeholders

Support inventory management, including warehouse and truck stock replenishment

Ensure administrative processes and recordkeeping are completed accurately and efficiently

Demonstrate safety leadership by following company HSE policies and best practices

What We Offer

Competitive base salary

Professional growth and advancement

Ongoing training and development in a technical service environment

A supportive, team-oriented workplace culture

What You Bring

Minimum 2+ years of experience in a fast-paced service, coordination, or administrative role

Experience in industrial, construction, or technical service environments is an asset

Scheduling or dispatching experience is considered a strong advantage

Strong organizational skills with high attention to detail

Excellent communication and customer service abilities

Ability to manage competing priorities and adapt in a dynamic environment

Self-motivated, collaborative, and solution-oriented mindset

Comfortable learning and using ERP and other technology systems

Equivalent combinations of education and experience will be considered

Successful candidates will be required to provide a current Certificate of Conduct

Protecting What Matters. Growing Together.
Every role here contributes to a greater mission—protecting lives, supporting communities, and delivering solutions our clients can depend on.

If you’re ready to combine your coordination skills to a role where your work truly matters - and build a long-term career in a stable, growing industry - we want to hear from you.

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